If you are experiencing problems, check your Internet on My Swisscom (Customer Center). You can find a range of tailored solutions there or report the problem to Swisscom. If you are not yet logged in, you will need your Swisscom Login.
Check your Internet connection on My Swisscom if possible. If this is not an option because you do not have a Login, the following suggestions may also help.
Position your router on its own (not inside, beneath or behind furniture) in as central location as possible. This will ensure the best WLAN coverage for your home. If you are unable to reposition the router, you can extend your WLAN with a WLAN-Box.
The WLAN-Box extends your WLAN range, optimises reception and wirelessly connects your Swisscom TV-Box.
You can test the speed of your WLAN in the Home app.
Your WLAN name is not displayed on your computer although
A few Windows computers cannot connect to the Internet-Box 3 and Internet-Box 4 WLAN, or to the WLAN-Box 2, because they don’t recognise the WLAN and cannot display it as one of the available networks due to interaction with new Wi-Fi 6 technology.
To resolve the problem, update the driver of the affected device. You will need to connect your router with the router using an Ethernet cable.
An alternative, temporary solution is to deactivate Wi-Fi 6 on the router:
Please note that this solution will affect all devices and you will not benefit from the advantages offered by Wi-Fi 6 (e.g. faster speeds, more stable internet connection).
Check your Internet connection; use your smartphone on My Swisscom if possible. If this is not an option because you do not have a Login, the following tips may also help.
If an individual website is unusually slow, it is probably overloaded. This happens when too many people are trying to access a website at the same time. Return to the site later.
If multiple websites are running slow, this may be due to a problem with your connection or home network (WLAN connection etc.). Check your Internet for faults on My Swisscom. You will find a range of tailored solutions here and you can also test the speed of your connection and report the problem Swisscom.