If you are experiencing problems, check your Internet on My Swisscom (Customer Center). You can find a range of tailored solutions there or report the problem to Swisscom. If you are not yet logged in, you will need your Swisscom Login.
If you do not have a Swisscom Login or do not wish to log in, the following solutions may help.
Check your Internet connection on My Swisscom if possible. If this is not an option because you do not have a Login, the following suggestions may also help.
Position your router on its own (not inside, beneath or behind furniture) in as central location as possible. This will ensure the best WLAN coverage for your home. If you are unable to reposition the router, you can extend your WLAN with a WLAN-Box.
The Internet-Box 3 gives you all the benefits of the very latest technology.
The WLAN-Box extends your WLAN range, optimises reception and wirelessly connects your Swisscom TV-Box.
You can test the speed of your WLAN in the Home app.
With the Internet-Box 3 and the WLAN-Box 2, the WLAN name (SSID) is not displayed for some devices with an Intel WLAN, due to the new Wi-Fi 6 technology.
To resolve the problem, update the driver of the affected device by downloading the latest version from the Intel website.
If a lack of admin rights on company computers makes this impossible, deactivate Wi-Fi 6 on the router. To do this, go to the Web portal (http://internetbox.home) and switch to expert mode. Under WLAN > Settings > WLAN standard, uncheck the box next to ‘Use WLAN standard Wi-Fi 6 (802.11ax)’. Please note that this is not a long-term solution and you will not then enjoy the benefits of Wi-Fi 6.
You can only access the Web portal when your home network is connected to your Internet-Box.
Check your Internet connection; use your smartphone on My Swisscom if possible. If this is not an option because you do not have a Login, the following tips may also help.
If an individual website is unusually slow, it is probably overloaded. This happens when too many people are trying to access a website at the same time. Return to the site later.
If multiple websites are running slow, this may be due to a problem with your connection or home network (WLAN connection etc.). Check your Internet for faults on My Swisscom. You will find a range of tailored solutions here and you can also test the speed of your connection and report the problem Swisscom.
Do you have questions concerning our products?
We will help you via telephone or chat.