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Opening hours:
Monday till Saturday 8.00 to 20.00

Further information

Check credit

You can check your credit in the Cockpit or by sending a message.

In the Cockpit
You can view your credit balance at cockpit.swisscom.ch(opens in new tab). You can access cockpit.swisscom.ch(opens in new tab) for free worldwide, even if you have no credit left.

By SMS
Send an SMS with the message STATUS to 444. You will then receive a message with your current credit, as well as the current status of the inclusive volumes already used.

Credit expiry

The following cases will void the SIM card, meaning that all remaining credit will expire, and the number will be returned to Swisscom:

  • If you port your number (switch your existing phone number to another provider)
  • If you fail to use the card for 12 months
  • If you misuse the prepaid service

Definition of non-use of mobile prepaid services

If the prepaid service is not used for 12 months, the SIM card or eSIM profile becomes invalid, the remaining prepaid credit lapses and the number reverts to Swisscom without compensation in accordance with the General Terms and Conditions for Mobile Prepaid Services.

Non-use comprises all activities that do not result in a change (reduction or increase) to the prepaid credit, e.g.:

  • Switching on the mobile device
  • Incoming text messages
  • Usage (calls, text messages, mobile data communication) that does not result in a reduction to the prepaid credit in the specific case (e.g. because it is covered by a paid-for package (option))

Use comprises all activities that result in a change (reduction or increase) to the prepaid credit in each specific case, e.g.:

  • Topping up prepaid credit
  • Purchasing packages/options
  • Usage (outgoing calls, sending text messages, mobile data communications) that results in a reduction to the prepaid credit in the specific case

Previous prepaid offers