Set up and use Multi Device with an Protect & Connect subscription

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Activate Multi Device on your Apple Watch or other devices with SIM or eSIM – and use additional devices with your existing Protect & Connect subscription.

What is Multi Device?

The Multi Device option allows you to use your tablets, smartwatches and other accessories with your Protect & Connect subscription. You can surf and make calls with up to 5 additional devices at the same time as your main device.

Activate Multi Device with Protect & Connect

  1. Open cockpit.swisscom.ch on the main device.(opens in new tab)
  2. Click on "Settings" and then "Devices & SIM".
  3. Click on “Add additional device” to start the set-up.
  4. Click on "I already have a SIM card". If you do not have a physical SIM card, first order one in the "Shop" section of My Swisscom Business under "Accessories", "Memory Cards & More", and then the SIM card icon.
  5. Click on “Scan SIM QR code”.
  6. Click “Scan now”.
  7. Take a picture of the QR code on the Multi Device SIM in the Cockpit. (Please do not use a QR code reader app. Scanning only works in the Cockpit.) To do this, you may need to allow access to your camera.
  8. Check your order and click on “Confirm”.
  9. Now insert the Multi Device SIM into your additional device.
  10. You will receive an SMS on your main device informing you that the additional device has been added.
  1. Open cockpit.swisscom.ch(opens in new tab) on the main device.
  2. Click on "Settings" and then "Devices & SIM".
  3. Click on “Add additional device” to start the set-up.
  4. Click on "I need an eSIM".
  5. Click on “Purchase eSIM and connect directly”.
  6. Check your order and click on “Confirm”.
  7. An eSIM profile is created which you can print or save.
  8. You will receive an SMS on your main device informing you that the additional device has been added.
  9. Open the corresponding app for your eSIM device and scan the QR code of your eSIM profile.
  10. Open the corresponding app for your eSIM device and scan the QR code of your eSIM profile.

Requirements:

  • iPhone 6 or above with the latest iOS version
  • The Apple Watch must be paired with your iPhone
  • Swisscom Login

Activation:

  1. Open the Apple Watch app on the iPhone.
  2. Tap the My Watch tab.
  3. Choose “Cellular” > “Configure Cellular Plan”.
  4. You will now be guided through the activation process.
  5. To use with Multi Device, click on “For me”.

Requirements:

  • Samsung smartphone with Android OS 5.0 or later
  • For activation with smartphones from other manufacturers (including Huawei, Sony, HTC or Apple iPhone 5 or later), please follow the instructions for “Devices with eSIM”.
  • Swisscom Login

Activation:

  1. Open the Samsung Galaxy Wearable (Android) app on your smartphone.
  2. Select the device you want to pair.
  3. You will now be guided through the activation process in the Samsung app and then redirected to the Swisscom Cockpit.
  4. Log in using your Swisscom Login.
  5. Click “Add additional device”.
  6. Check your order and click on “Confirm”.
  7. You will receive an SMS on your main device informing you that the additional device has been added.

Use a smartwatch with Protect & Connect

Can I also use the smartwatch abroad (roaming)?

Yes, Apple Watch (from watchOS 9.1 with Apple Watch Series 5, Apple Watch SE, Apple Watch Ultra and later) and the Samsung Galaxy Watch support international roaming and can be used abroad. Please note that the requirements for VoLTE Roaming must be met.

Some devices cannot receive a roaming SMS, so you may not receive an SMS with the price information for using the device abroad. For information about costs for usage in different countries, please refer to the Cockpit.

I want to give my smartwatch to someone else. What should I do?

Apple Watch: Open the “Apple Watch” app on your iPhone, tap “My Watch” and then tap the Apple Watch at the top of the screen. Tap the “Info” button and then “Unpair Apple Watch”.
 
Samsung watch: Go to “General” and “Reset” via “Settings”.

I no longer want my smartwatch connected as an additional device. What should I do?

The device must be removed from the Swisscom Cockpit and the Multi Device Option deactivated. This will cancel the monthly Multi Device costs. The additional devices can be removed at any time free of charge. The costs incurred in this month are charged pro rata.  

My smartwatch was stolen, what should I do?

Block your eSIM profile at https://cockpit.swisscom.ch(opens in new tab).

Important: secure your smartwatch with a personal device code when you start to use it as the device does not have a SIM pin.

FAQs

Which mobile subscriptions include Multi Device?

The Multi Device option can be activated with all Protect & Connect subscriptions with the exception of Protect & Connect Global (because 5 additional devices are included in the subscription price).

Get an overview of our offer and discover which subscriptions already include additional devices in the subscription price.  

Can I use Multi Device with someone else?

No. Multi Device is intended for personal use by a single individual. All devices can be reached using the same telephone number. Anyone who has access to your additional device can use your services at home and abroad and has access to the Cockpit (cockpit.swisscom.ch(opens in new tab)), for example. They can make changes to the settings for your devices there.

Can I use WhatsApp & iMessage on multiple devices at the same time?

Swisscom assumes no liability or guarantee for the function of third-party services (such as third-party instant messaging or apps) with Multi Device. WhatsApp currently (as of April 2017) only supports the use of the WhatsApp account with one number(opens in new tab) on one device. iMessage is supported for Multi Device. Receiving iMessages and SMS on multiple devices must be set up with your Apple ID in the settings of your Apple devices(opens in new tab).

When do I pay for Multi Device?

The Multi Device option is only charged after it has been activated.

How do I change the primary device or the primary SIM/eSIM?

SIM with the same phone number on different devices

The primary device cannot be removed because it uses the primary SIM.

If the primary device or the primary SIM card/primary eSIM needs to be changed, the physical primary SIM card can simply be inserted into a new device. The new device will automatically be updated in the Cockpit. A primary eSIM can be transferred or replaced.

Important: Only the primary SIM can receive and send SMS messages. Therefore, it is recommended to use the primary SIM in your main device and use the additional SIM as a complement (for example, in tablets).

Cockpit

SIMs with different phone numbers on the same device

If you use two SIMs with different phone numbers in the same device, you can define in your device settings which SIM is used by default for calls, SMS messages, and mobile data.

How can I switch my additional device?

You can simply remove the Multi Device SIM from your additional device and insert it into your new additional device. If the SIM is too big for your new additional device, you can order a replacement SIM in My Swisscom Business (Customer Centre) or – for the opposite scenario – use a SIM adapter.

If you want to switch from a device with an eSIM to an additional device with a SIM, you need a Multi Device SIM for your new device. In the Cockpit, select the device you want to exchange and click on “Exchange device”. You will then be prompted to activate the new SIM.

How do I cancel Multi Device?

You can cancel the Multi Device Option at any time. Individual additional devices can be removed via the Cockpit. In the event of deactivation, the monthly fee is charged pro rata. The device must be removed via the Swisscom Cockpit.

What happens to the SIM if I cancel Multi Device/remove the additional device?

If you deactivate the Multi Device option, the SIM card in the additional device becomes unusable. If you plan to continue using the SIM card for another purpose, remove the device before deactivating the Multi Device Option in Swisscom Cockpit.

Where can I add functions and control usage?

In the Cockpit, you can manage the ‘calls’ function in the settings of your additional device. Access to the Cockpit works from the main device and additional devices. Current costs and inclusive units for the entire subscription are displayed in My Swisscom Business and in the Cockpit. Usage is not shown per device.

Can I reuse a deactivated Multi Device SIM card?

A deactivated Multi Device SIM card can be reactivated within 12 months for any other Swisscom mobile number. After 12 months, the Multi Device SIM card can no longer be reactivated.

Do Multi Device additional devices support SMS?

No, Multi Device secondary devices do not support SMS. Receiving and sending SMS is only possible on the primary device.

Can I make calls and surf with multiple devices at the same time?

Yes. With Multi Device, you can use several devices simultaneously. Incoming calls ring on all your connected devices, and you simply answer on the one you prefer. You can also surf the Internet on multiple devices at the same time.  

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