Best service for Swiss SMEs
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Our promise: best service for Swiss SMEs
Our services for your SME
Swisscom offers a comprehensive range of services for SMEs. You can see an overview of other popular services here.
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SME Service for complete peace of mind
Swisscom guarantees for SMEs
Swisscom guarantee services provide SMEs with comprehensive protection for commissioning and faults or if you don't like a particular product.
Money-back guarantee
Swisscom offers a money-back guarantee on all purchases. Should a product fail to meet your expectations, simply return it to a Swisscom Shop within 14 days together with the original packaging and purchase receipt. Swisscom appreciates your understanding that products can only be returned in an undamaged condition.
2-year guarantee
Devices bought from Swisscom are covered by a 2-year guarantee. Exception: Apple devices and accessories are covered by the statutory 2-year warranty and 1-year guarantee effective from the date of purchase. If your phone, fax machine, modem, mobile phone or mobile PC card is defective, simply return it together with the purchase receipt and the guarantee certificate.
Setup guarantee
Swisscom ensures that each mobile phone purchased in the Swisscom Shop or Swisscom Online Shop is ready for use. You don’t need to set anything up yourself; you can start making calls within just a few minutes.
Replacement guarantee
Swisscom ensures that you can still be reached even while your fixed network phone, fax machine, modem or mobile phone is being repaired. As a Swisscom customer, you can take advantage of a modern and powerful replacement device, free of charge.