For small enterprises and self-employed people:

Technical support for computers, printers and Microsoft 365 applications

Need support with your computer, smartphone or Microsoft 365 applications? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office, from CHF 25.—.

All inclusive

My Service Business

The all-inclusive offer for small enterprises and self-employed people: back up data, set up Microsoft 365 applications or receive technical support from experts.

  • For all office equipment and operating systems (computers, smartphones, printers, Microsoft 365 applications etc.)
  • Support from our IT experts and Microsoft-certified employees
  • For 3 workstation users
  • In a Swisscom Shop and on the hotline Charges apply for on-site support; travel of CHF 80.— included
  • Includes 18 services per year

Price per month
25.–

My Service Terms and Conditions of Offer (PDF, 124kB)

Individual services

Our My Service experts can also provide services individually without a subscription.

Individual services

Charged according to cost

Support for your office equipment and operating systems. In the Swisscom Shop, by phone or in your own home.

  • E-mail setup
  • Transfer and back up data
  • Set up and optimise Microsoft 365 applications
  • Set up office equipment (computers, smartphones, printers etc.)
  • Check and set up virus protection

Price per  15minFor on-site support: + CHF 80.— for travel
40.–

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The most common support provided by My Service

Setting up office equipment & applications

We’ll set up your office equipment and provide assistance with Microsoft 365 applications (e.g. Microsoft Teams or Skype for Business).

Security check​

We’ll scan your computer or laptop for viruses and provide security advice.​

Technical support

We’ll fix issues with your computer, printer, smartphone or operating system.

Backing up & synchronising data

With your input, we’ll transfer your data from your old computer, laptop or smartphone to your new device.

Service overview

Computer & Software

  • Computer setup
  • Microsoft 365 application setup
  • Operating system update
  • Data transfer
  • Hard disk backup/recovery

Security

  • Virus removal
  • Protecting the device from hackers & phishing
  • Security setting checks
  • Anti-virus software installation
  • Regular monitoring

Smartphone, tablet, printer etc.

  • Setting up the device
  • Setting up e-mail and synchronising accounts.
  • Data transfer
  • Secure data deletion

FAQs

Do charges apply for calls to 0800 822 830?

No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.—/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.

How long does telephone-based support take on average?

Depending on the issue, a consultation can take between 15 minutes and 2 hours.

Is there a minimum contract period?

Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.

Can the additional option be added at any time?

Yes, a My Service Business option (Workplace or On-site) can be added at any time. Options are only available in combination with a My Service Business All-In package.

My Service for residential customers

More information

Do you have an enquiry or need one-to-one advice?

​Hotline for enquiries

Mon-Fri 08.00-21.00
Sat 08.00-17.00
Tel.: 0800 822 830

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 ​Schedule an appointment

Would you like to personally discuss your issue with an expert? Just make an appointment at an SME Center near you.