Better on the move
with the best network
#1 Network,
Service & Security
What sets the best network apart in everyday life? How does the best service benefit you? Why do you need excellent security? Discover the benefits of being with Swisscom.
16-time test winner
There’s no better network
In a class of its own
We set the standard for service
Mobile & Internet
The best
network
No other network offers faster and more stable connections to more people in Switzerland. Enjoy top performance even outside urban centres and during periods of high usage.
- Maximum availability, top performance
- Best Internet, most stable phone service
- Top energy efficiency with 100% renewable energy
On public transport
Stable during rush hour
Stable during rush hour
When public transport gets busy, you’ll be glad you’re using the best network. Stable and fast thanks to increased capacity to handle high usage.
On the road
Full speed ahead in traffic jams
Full speed ahead in traffic jams
Sit back, take a deep breath and go full throttle whilst browsing. When traffic grinds to a halt, you’ll still be making good progress on the best network thanks to its maximum capacity.
In the mountains
Well connected even off the beaten track
Well connected even off the beaten track
Off the beaten track, the best network gives you the peace of mind of knowing you’re always well connected.
App, shops & helpline
Top-class
service
We’re here for you whenever you need us. You’ll usually find everything you need on our app. Otherwise, we’re also here to help via chat, by phone or in person at one of our more than 100 shops(opens in new tab) across Switzerland.
- Hotline: fastest response times, top-quality advice
- App: widest range of features, cool design
- Shops: the friendliest and best in-store advice
My Swisscom App
Always there when you need it
Always there when you need it
Switzerland’s best service app helps you quickly and easily whenever you need something.
Hotline
Fast and professional support over the phone
Fast and professional support over the phone
Do you need some really good expert advice? Then you’ve come to the right place with Switzerland’s best hotline.
Shops
Unique, personalised advice
Unique, personalised advice
Nothing beats a personal consultation with experts at Switzerland’s best telecommunication shops. There’s one near you too.
Stay safe online – completely automatically
Excellent
security
We take care of your cybersecurity. We protect you from unwanted calls and block dangerous websites. We monitor your email address and check online shops for you free of charge – automatically as part of your Swisscom mobile or Internet subscription. With our Security Dashboard, you have full control at all times.
- Stay safe whilst making calls and browsing
- New Call Filter & Internet Guard – free of charge
- Automatic, no software installation required
New Call Filter
Protection against unwanted calls
Protection against unwanted calls
Put an end to spoofing. The newly enhanced call filter blocks unwanted calls and warns you about spam.
Internet Guard
Protection against dangerous websites
Protection against dangerous websites
When you’re browsing the web, Internet Guard automatically warns you about phishing scams or malware sites.
Shopping Checker
Shop online safely
Shop online safely
Not sure whether an online shop is trustworthy? Simply check the address with our free Shopping Checker.
Loyalty rewards that bring joy
Get started now for your chance to win!
Monthly prize draw
Great instant prizes to be won every month – 1 in 8 entries wins! Attractive main prizes are also raffled off every month.
Latest test wins
Find out how and what we’ve won
Best mobile phone helpline: 491 out of 500 points
Connect April 2026:
fourth mobile phone helpline test in a row
The trade magazine connect writes: “Swisscom: in a class of its own. The industry leader leaves no doubt as to who sets the standard: it received an ‘outstanding’ rating in almost all test categories. The service team operates at the very highest level: highly trained and empathetic. Hats off to Swisscom. That’s what service is all about.”
What was tested:
| Availability | 99 out of 100 |
| Waiting time | 30 out of 35 |
| Voice response system | 15 out of 15 |
| Friendliness | 25 out of 25 |
| Quality of responses | 322 out of 325 |
| Total | 491 out of 500 |
Connect verdict, April 2026:
outstanding, winner of the Hotline Test for mobile network operators
Best landline helpline: 476 out of 500 points
Connect October 2025:
another record result for the landline helpline
The trade magazine connect writes: “All-round outstanding service from the market leader.[…] Whilst the staff had already been providing advice to a high standard, this time they managed to raise their level of expertise even further and deservedly secured overall victory with an ‘outstanding’ rating in almost all test categories. Three cheers for the excellent team!”
What was tested:
| Availability | 97 out of 100 |
| Waiting time | 30 out of 35 |
| Voice response system | 15 out of 15 |
| Friendliness | 25 out of 25 |
| Quality of responses | 309 out of 325 |
| Total | 476 out of 500 |
Connect rating, October 2025:
outstanding, winner of the Hotline Test for broadband providers
Best service app: 989 out of 1,000 points
Connect August 2025:
first place once again for the My Swisscom App
The trade magazine connect writes: “The Swisscom app impressively demonstrates how comprehensive functionality, user-friendliness and an appealing design can be combined. […] As this year’s overall winner in the security category, Swisscom has achieved full marks in three security categories. Congratulations to Swisscom!”
What was tested:
| Functionality | 495 out of 500 |
| Security | 494 out of 500 |
| Total | 989 out of 1000 |
Connect rating, August 2025:
outstanding, winner of the network operator service app test
Best mobile phone shops: 461 out of 500 points
Connect October 2025:
another clear victory for Swisscom shops
The trade magazine connect writes: “Impressive shops that delight with their carefully selected, high-quality design, innovative technology and unique lighting and acoustic concepts. An extremely well-trained team that remains unflappable, no matter how basic the questions may be. With their outstanding performance, the Swisscom shops have once again claimed the winner’s trophy.”
What was tested:
| Shop facilities | 46 out of 50 |
| Staff conduct | 49 out of50 |
| Advice on tariffs | 160 out of 175 |
| Equipment advice | 100 out of 100 |
| Services advice | 106 out of 125 |
| Total | 461 out of 500 |
Connect rating, October 2025:
outstanding, test winner in the mobile phone shop test for network operators
Best mobile network: 983 out of 1,000 points
Connect November 2025:
Swisscom mobile network tops the rankings for the ninth time in a row
The trade magazine connect writes: “Swisscom has triumphed at the very highest level in Switzerland for the ninth time in a row. The market leader has once again improved on last year’s performance, which is remarkable given the high standards in these areas. Swisscom leads the data and crowd rankings, whilst in the voice category it is neck and neck with its competitors. Swisscom also has the highest share of 5G coverage.”
What was tested:
| Voice | 268 out of 270 |
| Data | 473 out of 480 |
| Crowd | 242 out of 250 |
| Total | 983 out of 1000 |
Connect verdict, November 2025:
outstanding, winner of the mobile and 5G network test
Best landline network: 991 out of 1,000 points
Connect September 2025:
Swisscom landline network once again at the top
The trade magazine connect writes: “Once again this year, the market leader has topped the nationwide rankings in Switzerland with an outstanding result. Swisscom leads the way in all technical assessment categories. In the download category, the lead is razor-thin, whilst it is more pronounced in the upload and latency categories.”
What was tested:
| Coverage | 98.5 out of 100 |
| Download speed | 398.9 out of 400 |
| Upload speed | 216.5 out of 220 |
| Latency | 228.1 out of 230 |
| Stability | 49.3 out of 50 |
| Total | 991 out of 1000 |
Connect rating, September 2025:
outstanding, test winner in the landline test for nationwide providers
11th test winner for mobile networks with a score of 1.04
Chip, April 2026:
Swisscom once again the clear test winner
The trade magazine Chip writes: “Overall, we can declare Swisscom the clear winner. With a near-perfect score of 1.04, Swisscom not only takes first place but also leads in all categories, has the best network on long-distance trains and also wins our special 5G ranking – you can’t ask for more. As usual, Swisscom is the network operator with the best rating in the German-speaking region.”
What was tested:
| Internet | Score 1,03 |
| Telephony | Score 1,05 |
| Availability | Grade 1,03 |
| Long-distance trains | Rating 1,09 |
| Total | Rating 1,04 |
Grade 1.0: very good, grade 6.0: poor
Chip rating April 2026:
excellent, winner of the mobile network test
