Bluewin e-mail: migration to new subscriptions and new Webmail
We have updated our Bluewin e-mail products and modernised Webmail. The migration is automated and will take place at some point in the coming weeks. You cannot influence the time of the migration.
We will inform all customers with an existing Bluewin E-Mail basic or pro about the changes by e-mail.
New Bluewin subscriptions
How are the Bluewin subscriptions changing?
- Bluewin e-mail light – no changes
- Bluewin e-mail basic – now CHF 2.90/mo.
Business customers who previously used their Bluewin E-Mail basic or pro free of charge as part of the inOne SME office/Smart Business Connect package will now also pay CHF 2.90 per month
- Bluewin E-Mail pro – becomes Bluewin E-Mail basic
Business customers who previously used their Bluewin E-Mail basic or pro free of charge as part of the inOne SME office/Smart Business Connect package will now also pay CHF 2.90 per month - Bluewin e-mail advanced – no changes
With Bluewin E-Mail basic and advanced, you can now set up your e-mail on your smartphone with Exchange so that your e-mails, calendar, contacts and tasks are synchronised with the e-mail program.
How will Bluewin E-Mail basic subscriptions be migrated?
All customers with Bluewin E-Mail basic will receive the chargeable subscription free for 3 months. You can switch to the free subscription, Bluewin E-Mail light, in My Swisscom.
Anyone using just one e-mail address and less than 90% of the 1 GB of storage at the time of the migration will automatically switch to the free subscription Bluewin E-Mail light at the end of the 3 months. No action is required on your part.
Where can I see my current Bluewin e-mail subscription?
You will find all the details about your Bluewin e-mail subscription in My Swisscom.
Where can I see how much storage I am currently using?
How to show and free up your storage space:
Where can I adjust my Bluewin e-mail subscription?
You can change your Bluewin e-mail subscription and adjust your e-mail account settings in My Swisscom.
I do not want to pay for Bluewin e-mail basic. What can I do?
You can switch to the free subscription, Bluewin e-mail light, at any time in My Swisscom. Changes will take effect from the next billing date.
I am switching to a lower subscription. What will happen?
When you switch to a lower subscription, you will continue to have access to your primary e-mail account. Additional e-mail accounts will be suspended and will be deleted after 180 days.
As you will have less inclusive storage space, you may have to delete e-mails you have sent or received. Otherwise, you will no longer be able to send or receive e-mails.
How do I set my main e-mail account?
If you have more than one e-mail address, you can define your primary e-mail address in My Swisscom.
How do I reactivate a suspended e-mail account?
E-mail accounts will be permanently deleted 180 days after suspension. Until then, you will find a list of your accounts in My Swisscom, from where they can be restored. To do this, simply set the address in question as your primary e-mail account or switch to a higher subscription.
What will happen if I cancel my Bluewin e-mail subscription?
If you cancel your Bluewin subscription, all your e-mail addresses, including e-mails, calendar entries and contacts, will be permanently deleted with immediate effect and you will no longer have access to your inbox.
You can only cancel your Bluewin E-Mail basic or advanced subscription if you switch to a Bluewin E-Mail light subscription first and delete your primary e-mail account.
New Webmail
What changes can I expect with the new Webmail?
- Fresher, more user-friendly design
- An account manager that allows you to switch easily between e-mail accounts.
- Appointments and contacts are maintained separately for each e-mail account and can be transferred from one account to another. Go to instructions
- You can exclude e-mails from individual senders or domains from the spam filter. This will ensure that these e-mails go to your inbox and are not intercepted by the spam filter.
- In addition to e-mails and contacts, you can also export calendar entries from Webmail. Go to instructions
How do I access my e-mails?
You still need your Swisscom Login to access Webmail. This is the same whether you are accessing Bluewin e-mail via an e-mail program or an app on your PC or smartphone. You can use your login details and password.
How do I switch between my e-mail accounts?
You can now use the account manager to access your separate e-mail accounts (different e-mail addresses). To do this, go to the Profile button in the top right and select the account you want.
Additional support
Share your questions in the Swisscom Community and let other customers and experts advise you.
If you require help to set up Bluewin e-mail on your e-mail program, the professionals at My Service are there for you (paid service).
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