With Prepaid Flat for tourists on the best network in Switzerland
Secure. Flexible. Independent.
Prepaid for tourists: Enjoy your holiday worry-free with eSIM
Are you planning a trip to Switzerland and looking for a flexible roaming offer? With our Prepaid Flat, you can use an eSIM or a physical SIM card with unlimited data and calls. Choose Prepaid Flat between 7 and 90 days, order everything online, and use it right away. Ideal for tourists and frequent travelers.
No
contract
Full
cost control
Flexibility thanks
to eSIM
No roaming
charges
Our offer for tourists
Prepaid Flat for carefree vacations
Why prepaid?
Learn about your advantages
Online upon arrival
Start surfing right away
As soon as you land at the airport, activate your prepaid flat rate via eSIM. Book your train connection online, navigate to your accommodation with Google Maps, and find the best restaurants in your area. All without expensive roaming charges.
Best network coverage
Conquer the mountains at high speed
Check the weather forecast before your alpine hike, find the best hiking routes, and post the most beautiful panoramic views on Instagram. With Switzerland's best network, you can enjoy high speed everywhere you go.
Connected to your loved ones
Share your adventures
Share the most beautiful places with your loved ones back home via video call and send them photos and videos thanks to unlimited mobile data.
What makes our prepaid subscriptions so popular with tourists
Activation worth 19.90 free of charge
| | Stay connected everywhere with Switzerland's best 5G network |
Multi-award-winning service
Protected thanks to free call filter and Internet Guard
Frequently asked questions about prepaid subscriptions for tourists
Find your answers
Can I sign up for the prepaid subscriptions for tourists before my trip?
The prepaid subscription can be purchased before your trip. The Prepaid Flatrate is charged directly at the time of purchase. However, the prepaid subscripton is only activated once the eSIM is connected to the Swisscom network and is being used. The offer period of 7, 15, 30, or 90 days starts from the time of activation.This means that the offer can be taken purchased before your trip. Immediately after arriving in Switzerland, all you have to do is switch from your primary SIM card to the Swisscom eSIM and the prepaid subscription will start working.
Is it better to sign up with an eSIM or a physical SIM card?
With an eSIM, your device is ready to use as soon as you order it. If you sign up with a physical SIM card, you will need to visit a Swisscom shop and purchase the SIM card there. Once you have inserted it into the SIM slot, your device is ready to use.
What if my device is not eSIM-compatible?
The prepaid subscription can be taken out with either an eSIM or a physical SIM card. If your device is not eSIM-compatible, you will need a physical SIM card. The physical SIM card can only be purchased in a Swisscom shop.
What if I can't or don't want to sign up for the offer online? Where are the physical points of sale?
The Flat prepaid subscription can be purchased at any Swisscom shop. You can find the locations of the shops at the following link:
Where can I check my credit balance?
You can check your current credit balance directly on your cell phone in the Cockpit or by sending a message.
In the Cockpit
You can view your current credit balance at any time at cockpit.swisscom.ch(opens in new tab). Access to cockpit.swisscom.ch(opens in new tab) is free worldwide and can also be accessed if your credit balance is CHF 0.
By text message
Send an SMS with the message STATUS to 444. You will then receive a message with your current credit balance.
How can I top up my credit?
In the Cockpit
Go to the Swisscom Cockpit(opens in new tab) with your prepaid cell phone. Enter the desired amount and select a major credit card as your payment method. Access to cockpit.swisscom.ch is free worldwide and also possible with a credit balance of CHF 0.
By voucher/value PIN
Purchase a prepaid voucher at a point of sale and redeem it as follows: Send an SMS with the text VOUCHER [14-digit voucher code] to 444 to top up your credit, or redeem the credit directly at Swisscom Cockpit(opens in new tab).
Vouchers are available at various points of sale, such as kiosks, gas stations, Migros, Coop, Denner, etc.
What happens to my remaining credit after the holidays?
After 12 months of non-use, the SIM card will become invalid, the card credit will expire, and the phone number will be returned to Swisscom. The following are considered use of the SIM card: outgoing calls, sending text messages, and all use of mobile data.
Can I use my own phone number or will I get a new one?
The Prepaid Flat subscription runs via Swisscom on the Swiss network. To use it, you must sign up for a new SIM profile (eSIM or physical SIM card). This means that you will be assigned a Swisscom phone number.
Data usage is via the new Swisscom number, but you can use WhatsApp with your own number, for example. The new Swisscom phone number is used for making calls and sending text messages. The prepaid subscription cannot be applied to an existing number. This is only possible if you already have a Swisscom prepaid plan that is still active. In this case, the offer can be purchased directly via Cockpit.
What can I do if the 2-Factor Authentication does not work?
To activate your Swisscom eSIM, you must log in to our "My Swisscom" platform. In some cases, you may be required to go through two-factor authentication, which requires a Swiss phone number. There may be situations where the eSIM cannot be activated before you arrive in Switzerland. If you encounter this problem, we recommend the following steps:
- Turn off your VPN if you are using one. Then try logging in to My Swisscom again.
- If step 1 does not solve the problem, we recommend waiting until you arrive in Switzerland and then trying again.
- If step 2 also does not work, we recommend seeking assistance at a Swisscom shop. Our staff will help you activate your eSIM. You will then be able to use your flat rate.
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