Set up and use


Get to know the device

Internet Box 3 Anschlüsse
  1. + button: automatically connects devices per DECT and WLAN
  2. Wlan button: switches WLAN on and off
  3. ON/OFF: switch Internet-Box on/off
  4. Power: power supply unit connection
  5. Phone: phone connection
  6. Internet: connection for the DSL cable
  7. Ethernet 1 and 2: you can connect two devices using Ethernet cables
  8.  8 3G/LTE: for connecting a 3G/LTE dongle (not supported yet)
  9. Reset: reset to default settings
LED lights up white: Everything ok
LED flashes white
and red in alternation:
The device is receiving configurations from Swisscom
Please wait approx. five minutes.
If the LED is still flashing: go to the «Help: my
phone isn’t working» section.
LED flashes red: no connection to the Internet
Check whether the DSL cable is correctly
LED lights up red: Error message
Switch the Internet-Box off and back on again.
Wait until the LED lights up white again.

Frequently asked questions

In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices. 

(opens in new tab)Go to My Swisscom (opens in new tab)

Discover the electrical energy consumption of your Internet-Box here:

Energy consumption

Check out these tips and discover how to save energy:

Tips on saving energy

Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually. 

Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names).  To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device. 

Log into the Web portal

If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification. 

No suitable answer found?

Help from the Swisscom Community

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