Setting up the Internet and connecting devices to WLAN
Setting up the Internet
The My Swisscom App will guide you through a step-by-step setup process for your new Internet-Box.
Tip: My Swisscom App
The My Swisscom App will guide you through a step-by-step setup process for your new Internet-Box.
Scan the QR code to get started.
Connecting devices to the WLAN
You can find your WLAN name and password in My Swisscom(opens in new tab).
Computer
- Click on the WLAN symbol (Windows: bottom right, Mac: top right).
- Select your WLAN name.
- Enter your WLAN password.
Alternatively: the free My Swisscom Assistant can set up the WLAN on your computer for you automatically.
Smartphone
Connect your mobile phone to the WLAN to surf the Internet at home. To do this, go to the settings on your mobile phone and select your WLAN name under “WLAN”.
Additional devices
The WPS (Wi-Fi Protected Setup) function enables you to connect your devices such as printers or IP radios at the touch of a button without entering the WLAN password.
Press the plus button (+) on your Internet-Box and activate the WPS function on your device within the next 2 minutes. Please note that not all devices support WPS and device manufacturers offer alternative solutions in many cases (e.g. via their own apps).
Choose your support option
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
Arrange a callback
Choose a time slot and get support from a specialist over the phone.