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Managing your WLAN

Managing your WLAN

Our recommendation

Manage everything in the app

Use your Home app to check and change your WLAN name and password, and set operating hours. You can also change other settings in the Home app, such as the guest WLAN settings or parental control function.


Note: You cannot use the Home app to make changes if you use an Internet-Box light; in this case you can make any changes in the Internet-Box web portal. You can see the product you are using in the Customer Center.





Check the name and password

If you have forgotten your WLAN password or the name of your router, you can find this information in the Home app (not for customers with Internet-Box light) or in the Internet-Box web portal. Follow the instructions below:


In the browser, openhttp://internetbox to access the web portal.
In the menu, click on WLAN > Settings.
You can see your credentials in the "WLAN Name" and "WLAN Password” boxes.


Exception: Internet-Box plus

If you use Internet-Box plus, you can see your WLAN credentials on the Internet-Box display. Select the menu item “WLAN” on the Internet-Box and then “Display password”.

Tip: You can see the product you are using at home in the Customer Center.





Change the name and password

Do you want to change the name of your router or the WLAN password?

You can change this in the Home App (not for customers with Internet-Box light) or in the Internet-Box web portal. Follow the instructions below:


In the browser, open http://internetbox to access the web portal.
In the menu, click on WLAN > Settings.
You can now change your credentials in the "WLAN Name" and "WLAN Password” boxes.





Set operating hours

If you have a Swisscom Internet subscription you can decide when and for how long your WLAN is switched on. Different settings with several time slots are available for each day of the week.

You can change this in the Home App (not for customers with Internet-Box light) or in the Internet-Box web portal. Follow the instructions below:


In the browser, open http://internetbox to access the web portal.
In the menu, click on WLAN > Energy saving options.
Tick the checkbox 'Activate operating times for WLAN'.
You can set a time slot for activating WLAN for each day of the week, e.g. Monday to Friday, 7 am – 11 pm.





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