Manage your WLAN password, change the WLAN name and set operating times.
Customer Center: New design, new name
From February, the Swisscom online Customer Center for Residential Customers will have a new look. It has also been rebranded “My Swisscom”.
Forgotten your WLAN password or your router name? You can find this information in the Customer Center.
You need your Swisscom Login for this. Swisscom Login Help.
Did you know?
You can find the access data for your WLAN in the Home app too (not for customers with Internet-Box light; connection to the home network is required). You can change other settings, such as the Guest WLAN, parental controls or power-on times.
WLAN data on the Internet Box Plus display
If you use Internet-Box plus, you can see your WLAN credentials on the Internet-Box display. Select the menu item “WLAN” on the Internet-Box and then “Display password”.
Do you want to change the name of your router or the WLAN password?
You can change this in the Home App (not for customers with Internet-Box light) or in the Internet-Box web portal. Follow the instructions below:
- In the browser, open http://internetbox.home to access the web portal.
- In the menu, click on WLAN > Settings.
- You can now change your credentials in the "WLAN Name" and "WLAN Password” boxes.
If you have a Swisscom Internet subscription you can decide when and for how long your WLAN is switched on. Different settings with several time slots are available for each day of the week.
You can change this in the Home App (not for customers with Internet-Box light) or in the Internet-Box web portal. Follow the instructions below:
- In the browser, open http://internetbox.home to access the web portal.
- In the menu, click on WLAN > Energy saving options.
- Tick the checkbox 'Activate operating times for WLAN'.
- You can set a time slot for activating WLAN for each day of the week, e.g. Monday to Friday, 7 am – 11 pm.
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