Business process automation with Swisscom Automation

Free up your employees with business process automation

We’ll help you identify and automate repetitive tasks using the latest technologies. Business process automation is the key to smooth, efficient and cost-effective process execution, freeing up your employees to focus on value-adding activities and customer service.

Automation as a catalyst for the digital age

Customers today expect fast, error-free and cost-effective transaction processing over their preferred communication channel. To remain competitive, therefore, it is vital that new processes are standardised and automated as far as possible from the outset. Established business processes should also be reviewed and further optimised on an ongoing basis.

Early adoption of state-of-the-art automation technologies brings clear advantages within the market. Through common-sense digital process optimisation and automation, we aim to help you achieve sustained improvements to your balance sheet while also increasing customer and employee satisfaction.

Swisscom offers a comprehensive range of automation services, drawing on our extensive experience from both in-house and customer projects. We thus continue to improve our offering to bring you the very best automation consulting, development, infrastructure and operation services in Switzerland.
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What’s in it for you

  • Accurate process analyses and identification of your automation potential
  • Forward-looking planning and efficient automation implementation
  • Cost-efficient operation on a needs-based infrastructure with appropriate licensing

Your benefits

  • Process costs: our automation solutions will help you cut process costs by up to 80%.
  • Process quality: your processes are executed reliably, at the right time and with zero errors.
  • Productivity: your employees have more time to focus on value-creating activities.

When is it the right solution?

Are your processes complex, time-consuming and costly? Do your employees have too little time for value-adding activities? Do standardised processes include too many manual interim steps? Then it’s time to think about Swisscom Automation.

Digital process optimisation and automation are integral to Swisscom’s business success. We started with Robotic Process Automation (RPA) in 2015 and now have a comprehensive range of smart process automation products. As a result of the more than 800 automation projects successfully implemented to date (including as a service), our customers have been able to cut their infrastructure, maintenance and licensing costs by up to 80%.

Could you use our expert help in addressing your business process automation challenges?

We have considerable expertise in:

  • Using state-of-the-art technologies such as process mining to identify automation potential and process problems
  • Leveraging machine learning, for example, to make data-driven decisions
  • Employing Robotic Process Automation (RPA), for instance, to automate process steps

Take advantage of our expertise and start your automation project with us.

Why Swisscom?

  • A one-stop solution: We accompany you every step of the way in your automation project; from the initial consultation through to operation of the selected solution.
  • Maximum security: As Switzerland’s largest data processor, we meet the highest data protection and security requirements at all times.
  • Proven solutions: Established services that are used internally at Swisscom and by our customers on a daily basis.

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Your roadmap to Swisscom Automation

Together, we will find the perfect automation solution for your requirements. Arrange a free initial consultation now.

Our automation technologies

Robotic Process Automation

Automate digital workflows with the aid of software technology that uses rules to learn, imitate and perform human activities on the computer.  

  • Opening and closing customer accounts
  • Responding to customer enquiries
  • Collecting data, creating reports, logs etc.
  • Maintaining and improving data quality
  • Performing checks using the dual-control principle

Conversational Automation

Implement self-service, intelligent chatbots and voice bots to automate customer engagement and create personalised customer experiences.  

  • Analysing conversations with customers
  • Identifying customer concerns
  • Responding to customer enquiries
  • Triaging incoming enquiries and orders
  • 24-hour customer support

Intelligent Document Processing

Automate the capture, interpretation and processing of unstructured data from documents.  

  • Reading invoices
  • Reading financial reports
  • Reading statements of earnings
  • Reading tax returns
  • Reading forms and contracts

Machine Learning

Artificial intelligence (AI) is constantly learning and leverages data to help you make decisions faster.  

  • Predicting and recognising patterns
  • Image recognition
  • Voice recognition
  • Text recognition
  • Intercepting malware and spam
  • Detecting fraud

Test Automation

For the fast, automated execution of test activities with zero errors.

  • End-to-end testing
  • Acceptance testing
  • Backend testing
  • Reviewing tariffs and charges
  • Core network testing
  • IoT testing

Process Mining

Use process mining to visualise, analyse and optimise your business processes.  

  • Determining automation processes
  • Validating compliance
  • Harmonisation
  • Process simulations

Our automation services

Business Consulting

Support to successfully establish and scale your solution.

Technical Consulting

Technical support for new or existing projects.

Implementation

Specification, development and testing of your automation software.

Infrastructure

Deployment and operation of automation solutions and suites.

Operations

Assumption of operation and support for your automation software and infrastructure.

Licences

Our services include the provision of heavily discounted licenses.

“To date, Swisscom has successfully supported and/or implemented more than 800 automation projects.”

As of: November 2022

“We offer services for more than 20 automation solutions and suites.”

As of: November 2022

“Swisscom has over 60 automation experts to provide our customers with advice and support on a daily basis.”

As of: November 2022

Find out more

White paper

Robotic process automation for banks

In this white paper, we look at how RPA automates processes and illustrate the advantages and added value for banks and insurance companies.

Article

When robots automate routine work

Robotic process automation is of particular interest for the service sector. Software robots are able to take over repetitive manual tasks and automate existing business processes.

Find out more

White paper

Robotic process automation for banks

In this white paper, we look at how RPA automates processes and illustrate the advantages and added value for banks and insurance companies.
Article

When robots automate routine work

Robotic process automation is of particular interest for the service sector. Software robots are able to take over repetitive manual tasks and automate existing business processes.

Our experts will be happy to answer your questions. Contact us.