Banking Management Consulting

Banking Management Consulting

Comprehensive and sustainable advice for your bank’s digital transformation

Banking Management Consulting supports banks with their digital transformation and digitisation projects. Offering advice on strategy, customer interaction and customer retention, we help banks to stand out in the market and offer their customers an exceptional experience. In addition, we help them to increase their efficiency and automation levels by optimising their processes and IT strategy.


Our expertise

Process excellence

We support you to optimise your processes in the front-, mid- and back-office by applying classical methods and new technologies such as robotic process automation (RPA).

Client lifecycle management

We help you to improve the customer experience throughout the client lifecycle and to significantly optimise your processes with suitable tools and coordinated processes.

Digitisation strategies

We support you in the consistent alignment of your digitisation strategy and business goals by formulating, prioritising and implementing concrete measures.


Sales force excellence

With a proven and systematic approach as well as the use of predictive analytics, we help you to sustainably increase your sales efficiency by acquiring new customers and enhancing customer loyalty.

Open banking

Together, we define new business models, formulate a tailor-made open banking strategy and set up and develop your open banking platform.


IT strategy and architecture

We help you to systematically align your IT strategy and architecture with your business goals in order to set the right priorities and reduce costs.


Transformation support and change management


We provide systematic and comprehensive transformation support in the development of your organisation from the current state to a sustainable target vision.


Contact us for a non-binding consultation.

Balz A. Gut

Head of Banking Transformation

Our experts

  • René Büchler

    Private Banking
    IT Architecture and Governance
    Sourcing Strategies

    Marcel Dreyer

    Sales Force Excellence
    Change Management & Coaching
    Human Centered Design

    Markus Fellmann

    Business Process Outsourcing
    Process Excellence
    Robotic Process Automation

  • Gwenyfar Gubler

    Digital Banking Trendscouting
    Organisation Development
    Data Analytics

    Balz Gut

    Digitisation Strategies
    Fintech Evaluations
    CLM & Consultation Process

    Elias Gutscher

    Organisational Transformation
    Digitisation Strategies
    Sales Force Excellence

  • Alina Klaus

    Process Analysis and Design
    CLM & Consultation Processes
    IT Integration

    Silvan Lohri

    CLM & Consultation Processes
    Process Excellence
    Tool Evaluations

    Markus Mayer

    Digitisation Strategies
    IT Strategy & IT Transformation
    Fintech Evaluations

  • Pascal Schudel

    Process Excellence
    Organisation Development
    Strategy Development and Implementation

    Kay Schwarzer

    Digitisation Strategies
    Process Excellence
    Open Banking

    Thomas Stüssi

    Process Excellence
    Strategy Development and Implementation
    Organisational Transformation

  • Dominic Vincenz

    Private Banking
    Fintech Evaluations
    Banking Products & Services

    Barbara Zenklusen

    Organisational Transformation
    Business Culture
    Leadership Development

Your benefits with Swisscom Management Consulting


Our team of experienced consultants combines banking expertise with IT know-how.

Customer understanding

As a leading banking IT provider, we know our customer's needs and can call on a large internal network of experts.

Industry expertise

We monitor the latest innovations and trends with our own digital banking think tank and work closely with fintech companies and software providers.

Holistic approach

We’ll help you from digitisation project design to the integration and operation of concrete solutions.

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