Swisscom Management Consulting

Swisscom Management Consulting

Comprehensive and sustainable advice for your bank’s digital transformation

Swisscom Management Consulting supports banks with their digital transformation and digitisation projects. Offering advice on strategy, customer interaction and customer retention, we help banks to stand out in the market and offer their customers an exceptional experience. In addtion, we help them to increase their efficiency and automation levels by optimising their processes and IT strategy.


Our expertise

Process excellence

We support you to optimise your processes in the front-, mid- and back-office by applying classical methods and new technologies such as robotic process automation (RPA).

Client lifecycle management

We help you to improve the customer experience throughout the client lifecycle and to significantly optimise your processes with suitable tools and coordinated processes.

Digitisation strategies

We support you in the consistent alignment of your digitisation strategy and business goals by formulating, prioritising and implementing concrete measures.


Sales force excellence

With a proven and systematic approach as well as the use of predictive analytics, we help you to sustainably increase your sales efficiency by acquiring new customers and enhancing customer loyalty.

Open banking

Together, we define new business models, formulate a tailor-made open banking strategy and set up and develop your open banking platform.


IT strategy and architecture

We help you to systematically align your IT strategy and architecture with your business goals in order to set the right priorities and reduce costs.


Transformation support and change management


We provide systematic and comprehensive transformation support in the development of your organisation from the current state to a sustainable target vision.

Your benefits with Swisscom Management Consulting


Our team of experienced consultants combines banking expertise with IT know-how.

Customer understanding

As a leading banking IT provider, we know our customer's needs and can call on a large internal network of experts.

Industry expertise

We monitor the latest innovations and trends with our own digital banking think tank and work closely with fintech companies and software providers.

Holistic approach

We’ll help you from digitisation project design to the integration and operation of concrete solutions.

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