Banking Management Consulting Services

For a successful digital transformation in banking

Draw on our many years of expertise in the digital transformation of banks.

Our team of experts will accompany your digitisation projects and advise you on strategic and procedural challenges, ensuring a more efficient provision of services and happy customers, and helping your financial institution set itself apart on the market.

Act efficiently and create customer experiences

Shrinking margins and rising cost pressures require automated, lean banking processes that enable the different service units of your bank to work together smoothly. Not only does our banking consulting service help you automate processes, it also shows how to create digital, end-to-end customer experiences like your customers already know and value in other industries, thereby helping you outperform even disruptive competitors.

Experience and transformation

From our experience of working with over 170 banks in Switzerland, we know that putting the needs of your customers first is more important than ever. Traditional revenue streams are drying up and new ecosystems are emerging. This transformation in banking requires a rethink of the services provided and vertical integration. We help you to take these challenges as an opportunity and turn it to your advantage.

The latest developments in technology call for flexible organisations with adaptable infrastructures. Open banking, for instance, brings new customer interfaces and stricter regulatory requirements. To address these complex challenges, banks need a reputable and experienced, yet innovative partner by their side.

When is it the right solution?

Do you want to offer your customers the simplest and most efficient banking relationship possible that saves time and money for everyone involved? Swisscom will help you pave the way. Improve your internal adaptability and create scope for innovation.

With us as an experienced partner, you can put your customers front and centre and revolutionise your bank-customer relationship. Swisscom will help you streamline your processes, handle projects in a time- and cost-efficient manner and create new sources of income to make up for declining margins in traditional business areas.

Your benefits:

  • An understanding of customer needs thanks to many years of industry leadership as a banking IT provider
  • The latest knowledge courtesy of an innovative digital banking think tank and experienced network
  • Reduced complexity through a comprehensive, holistic, one-stop solution

Swisscom Management Consulting Services

Swisscom Management Consulting Services – areas of expertise

Robotic Process Automation (RPA)  

Reliably automate repetitive tasks to drive productivity up and costs down.

Regulatory, Compliance & RegTech

Leverage new technologies and software to effectively and efficiently manage your compliance processes and regulatory requirements.

Process Excellence

Optimise your processes in the front, middle and back office, drawing on our experience of new and traditional technologies.

Client Lifecycle Management

Let us help you improve the customer experience and optimise your client lifecycle management to increase process efficiency.

Minimise risks in projects and rely on our expertise for high-quality, budget- and time-compliant project management.

Inspire and empower your employees for innovation, align your organisation towards innovation capability, and learn from your experiences.

Business Model & Strategy

Adapt proven models or develop new, successful business models – see market challenges as an opportunity.

IT Strategy & Architecture

With flexible and agile IT, you have the tools you need to successfully shape your digitisation strategy and implement it with your employees.

Digital Culture Change

Embrace a culture of change with which employees and managers can identify. This is the key to a sustainable transformation process.

Digital Ecosystem

Rethink the services provided and vertical integration, because new digital ecosystems are constantly emerging that permit an even greater focus on customer needs.

Supporting your digitisation strategy

We identify trends, develop innovations and accompany you during implementation and operation.

  • Business Model & Strategy
  • Operation Model & IT
  • Digital Culture Challenge
  • Change Management
  • Digital Ecosystems
  • Robotic Process Automation (RPA)
  • Regulatory, Compliance & Reg Tech
  • Process Excellence
  • Sales Force Excellence
  • Client Lifecycle Management
  • Project Management
  • Project Coaching
  • Project Review
  • Risk Management
  • Cutover Management
  • e.foresight Trend Scouting & Advisory
  • Ideation & Co-Creation
  • Prototyping & MVPs
  • Innovation Strategy & Process
  • Innovation Culture Facilitation

Why Swisscom?


As Switzerland’s leading banking IT provider, we perfectly understand the needs of banks and have excellent process knowledge.


Through networking with IT and FinTech companies, we always have our finger on the pulse of the industry and explore innovations with our Digital Banking Think Tank.


Individual support and solutions for your digitisation projects through freely combinable, modular products.

Our whitepapers

Additional information

The introduction of the revised Data Protection Act: A task for the entire company​

The revised Data Protection Act is intended to create greater transparency concerning the use of personal data. The consequences for data-processing companies in Switzerland should not be underestimated.



Our experts will be happy to answer your questions. Contact us.