IT operations tailored to your requirements thanks to Smart Sourcing
The IT service provider for your operations
Outsource your IT activities and reduce complexity for your company. Use the time saved to focus on driving innovation and strengthening your core business.
Let our dedicated IT service experts optimise your infrastructure and manage your IT operations. Smart Sourcing is customised outsourcing that adapts to your needs, makes your business more flexible and creates space for innovation.
Should you require it, our specialists can also work with you and your infrastructure on site. Besides operating your IT systems, we also help set up and integrate new technologies at your company. You can rely on the comprehensive, up-to-date expertise and flexibility of our employees. Our cost-effective solutions alleviate the cost pressures on you, allowing you to make the most of your budget.
When is it the right solution?
Are you looking to transfer all or some operational responsibility for your IT domains to an IT service provider? Do you need support with introducing new technologies and integrating them seamlessly into your process and tool landscape?
Smart Sourcing IT services
Your path to Smart Sourcing
Smart Sourcing at a glance
Our service areas
Smart Sourcing User Support
We can offer IT user support for your employees via a number of channels:
- Servicedesk
- Swisscomat
- Onsite Digital Bar
- Onsite Swisscom Shop
Smart Sourcing Application Operation
With this service, we take over the operation of your business applications, such as:
- Application Server
- Database
- Middleware
Smart Sourcing Workplace Operation
Workplace Operation is an employee device management service in which we support our customers with the following device-related activities:
- Enduser support
- Software Packing
- User Administration
- Distribution and Update
- Workplace Field Support
- Inventory and Lifecycle
Smart Sourcing Voice & UCC Operation
We support you with operational services for communication components:
- Voice Clients
- Media Gateway
- Core Server
- Security Gateway
Smart Sourcing Cloud Operation
With Cloud Operation, we provide you with operations support in hyperscale public clouds. Activities include:
- Service Delivery Management
- Managed Tenant Operation
- Managed Workload Operation
Smart Sourcing Datacentre Operation
In the IT domain Data Centre Operation, we operate customer-owned data centres and private clouds:
- Virtualization
- Server
- Storage
- Operating System
- Server
Smart Sourcing Security Operation
In the IT domain Security Operation, we assume responsibility for operating your security infrastructures:
- Firewall
- Intrusion detection
- Antivirus
- Authentication Services
- Proxy Server
Smart Sourcing Network Operation
In the IT domain Network Operation, Swisscom assumes responsibility for operating your connectivity service infrastructure:
- Local Area Network (LAN)
- Software Defined Networking (SDN)
- Wide Area Network (WAN)
- VPN Concentrator
- Wireless Access Points
- Load Balancer
- Routing / Switching
Why choose Swisscom as your IT service provider?
Smart Sourcing FAQs
How much control do I retain over my IT environment?
We have different service models that cover different needs. You decide whether to take advantage of our advice or our support for your IT operations. You can also opt for our 2nd/3rd-level support or a managed service with regular reports. In addition, we offer clearly defined service level agreements (SLAs) and dedicated contact persons for operational matters. You choose which tasks to hand over to Swisscom and which you would like to continue managing in house.
Who are the people behind the IT services?
Swisscom employs more than 5,000 IT specialists in Switzerland from a wide range of IT backgrounds. More than 400 employees work in Smart Sourcing for over 200 customers from diverse industries. Our IT experts work at your site(s) or remotely, depending on the operating model selected.
How do I hand over IT responsibilities to Swisscom?
Your IT infrastructure will be migrated over to the new, mutually agreed operating model in a transition phase. Your IT environment will also be modernised. If you wish, Swisscom can take over your ongoing IT operations without any need for you to first modify your systems or processes.
Which companies would benefit from Smart Sourcing?
The service is aimed at medium to large enterprise customers that want to outsource or modernise their IT operations and would like to hand over some or all responsibility for IT system management to an external IT service provider. Smart Sourcing is particularly recommended for companies looking to swiftly adopt new technologies or improve their IT flexibility.
How quickly can Swisscom respond if my needs change?
The model is designed to allow you to scale services flexibly, whether for a project, a technology launch or seasonal fluctuations. Swisscom can provide new support services at short notice.