Active support for solutions

Business & IT Consulting, Integration, Operation
A forward-looking strategy for your ICT platform

  		 Optimise your processes and costs

Our experience helps you get ahead

An ICT solution must have a high level of availability and provide the highest level of service quality possible. We operate and maintain your infrastructure so that you can concentrate on other important tasks and not need to concern yourself with ICT matters.

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Professional Services

Our Professional Services offer you advice, planning, implementation and training services for tailored data, voice and multimedia communications solutions, regardless of whether you are looking to implement new communications platforms, perform expansions or integrations. With the experienced specialists of Swisscom, you are in good hands.

More about Professional Services

Customer Service Manager

As your personal point of contact, the Customer Service Manager is familiar with your solutions, manages them together with you, and suggests optimisations. This enables you to have an overview of your ICT systems at all times and ensures that you are prepared for future challenges.

More about Customer Service Manager

Professional Services – components

Make your ICT infrastructure a success factor. With Professional Services, Swisscom supports you over a broad field. Benefit from our experience, our expertise and our knowledge on which ICT solutions will be in demand tomorrow.

Business and ICT Process Consulting

We work together to develop optimised and fine-tuned business and ICT processes to underpin your company's success.

  • Business Consulting & ICT Consulting
  • Consistently focusing business and ICT processes on corporate strategy
  • Optimisation of existing processes, resources and infrastructure
  • Establishment of an end-to-end ICT service perspective
  • Establishment of ICT innovation processes (for example, to create new business services)

The benefits for you

  • You are more agile in adapting to changes in market conditions
  • Thanks to the focused deployment of resources, you can reduce your costs
  • Fine-tuned and consistent processes enable you to achieve a shorter "time to market"
  • You focus on those services required for value creation
  • You generate market advantages thanks to strategic deployment of new technologies

Project management and implementation

We implement your project efficiently and successfully.

  • An expert team is at your disposal for the planning and implementation phase of the contract, and this team will ensure the punctual implementation of the agreed solution.
  • Compliance with your specifications (governance); system integration
  • Around 140 employees across Switzerland
  • This guarantees a smooth transition to your solution going live

The benefits for you

  • You have at your disposal an expert and reliable contact partner who will ensure that the entire project with implemented absolutely professionally.
  • Minimal strain on internal resources
  • You have an active oversight of the project at all times.
  • Professional integration of the new solution into the existing IT and telecommunications environment
  • Careful planning enables interference in ongoing operations to be kept to the possible minimum
  • Trained employees and complete documentation

Swisscom Engineering

  • Regular meetings with the person responsible for your project
  • Development of technical concepts and establishment of a plan
  • Planning and implementation of changes and adjustment to configurations, maintenance
  • Preparation and updating of documentation
  • Planning and performance of introductory and further training
  • Ensuring that technical backup is in place

The benefits for you

  • You receive a contact person with dedicated technical know-how regarding your ICT solution and inventory data
  • You have the benefit of expert support in decision-making processes related to the continued development of your ICT solution, allowing you to account for the future
  • You benefit from a long-term relationship based on proactive and regular contacts with a personally assigned engineer.
  • Support times are contractually agreed and therefore guaranteed