Omnichannel contact centre solutions

Omnichannel solutions for an optimum customer experience

With our scalable contact centre solutions, you can create a seamless, automated and personalised customer experience across all channels.

Automate standard customer enquiries with tailored omnichannel solutions in the cloud contact centre, integrate all customer enquiry contact channels, and free up your workforce by providing targeted support from AI. We customise our solutions around your individual requirements.

Exceed customer expectations

In the current business world, whichever channel your customers use to contact you, they expect a responsive, straightforward and personalised service. Whether you’re using live chat, social messenger services, e-mail, video telephony and/or a classic hotline, the cloud contact centre is your primary touchpoint with customers and often an important calling card for your brand.

Contact centre solutions for all requirements

Our modular contact centre solutions (based on Genesys Cloud CX or Luware) integrate all channels and allow you to measure customer experience. We help you make your service processes more customer-friendly and efficient; for example, by automating standard enquiries, intelligently networking all channels or integrating innovative forms of communication such as chatbots.

Free up your workforce and ensure a faster, more targeted response to customer enquiries with AI-driven assistance capabilities such as automated call summaries, sentiment analyses and context-based suggestions from knowledge databases.

You can also increase employee productivity, reduce the cost per interaction and lay the foundation for personalised experiences. Our omnichannel, cloud-based and AI-ready solutions harness the latest technologies to help you respond proactively to changing expectations.

We accompany you at every stage, offering comprehensive advice as well as dedicated support with implementation and operation. As a vendor-independent service provider, we focus on you and your requirements, drawing on experience gained from over 200 successful customer projects with more than 19,000 contact centre workstations in Switzerland.

Our partnerships

Lora Alliance Logo

Genesys

AI-powered platform for a personalised, omnichannel customer experience

Lora Alliance Logo

Luware

Smart customer service in Microsoft Teams and beyond

When should you choose our omnichannel solutions? 

Would you like to offer your customers low-threshold contact services and make it as easy as possible for them to reach you? Do you handle a high volume of enquiries? Do you want to integrate new channels such as chatbots, automate routine tasks or offer your employees targeted AI support? If you answered yes to any of these, then our contact centre solutions are for you.

We work with you to develop a custom contact centre strategy and are here to support you every step of the way, from the initial idea through to successful implementation. Wherever you are on your cloud journey, we’ve got you covered and are happy to take it step by step as you migrate to the cloud. With extensive experience from innumerable successful project implementations to draw on, we’ll help you manage even the most complex integrations.

Your benefits:

  • Integrated cloud platform: flexible and compatible with Salesforce and ServiceNow
  • Intelligent AI services: personalised customer experiences with AI-powered customer service
  • Efficient use of resources: reduce effort and measurably reduce costs per interaction

Contact us now for a no-obligation consultation

How we can help you

Omnichannel communication

We help to simplify your customer communications and improve your customer relationships by integrating all customer communication channels as well as developing and synchronising new channels as required.

Strategic consulting

We analyse your requirements, your customers’ needs, internal processes and innovative technologies to design a contact centre strategy just for you.

Seamless integration

Our team of experts will recommend suitable solutions, integrate them seamlessly into your existing system landscape and implement your effective omnichannel management.

Continuous development

In addition to stable, safe operation, we offer support, monitoring and continuous optimisation as well as further development.

Why Swisscom?

Local and scalable

In addition to our more than 70 proven Switzerland-based experts, we can also draw on experts based in nearby countries if appropriate thanks to our near-shoring model.

Independent

We will always recommend the best solution for you without being tied to specific products or vendors.

Experienced

We offer proven consulting, efficient implementation and comprehensive support from a single source. 

What our customers say

‘Our chatbot provides 24/7 customer service and is an important step towards digital administration.​’

Christine Hofstetter, Bern’s Road Traffic and Navigation Office (RTNO)

Our experts will be happy to answer your questions. Contact us.