Omnichannel alone cannot solve your customer management challenges. It is only through the interaction between your ERP system and front-end applications that you can achieve a fully integrated and seamless customer journey. Would you like to maximise customer loyalty? SAP CX provides you with valuable business data and useful insights into the entire customer experience chain. This creates the basis for intelligent customer care, marketing automation, e-commerce and allows you to introduce new areas, such as customer data or service cloud, to your company.
With Swisscom as an SAP CX partner, you benefit from an established methodology, budgetable costs based on the modular principle, a shorter time to market and reduced upgrade risks. We support your business transformation with SAP CX modules, such as Marketing and Sales Automation, Service Cloud and E-Commerce, and align these to your SAP S/4HANA transformation.