Digital administration

Driving digitalisation in the public sector

We’re here to support the successful digital transfor­mation of your department

The road to digital administration in Switzerland is beset by federal structures and complex decision-making paths. At the same time, the public increasingly expects modern, universally available administrative services (in the form of an online service counter, for example). We will help you meet these demands.

We understand the challenges facing the public sector

Switzerland’s federal structure makes the digitalisation of the public sector and the implementation of e-government projects a challenging and complicated task, given the many national, cantonal and municipal requirements that must be accommodated. Our experts appreciate this complexity and support you with tailored solutions that improve process efficiency, streamline data communication and give the public an end-to-end user experience.

Technology as an opportunity for the digital administration of the future

Artificial intelligence, cloud computing and advanced security solutions offer new opportunities for more efficient administrative processes. The once-only principle and secure data communication between authorities are becoming a reality. We accompany you from strategy development to implementation and ensure that your digital transformation meets all regulatory requirements. Take advantage of our many years of experience in the IT industry.

Five areas of digital administration

We support authorities on their journey to digital administration in these five areas.

Modern workplace

Increase the efficiency and satisfaction of your employees with a flexible and technologically advanced working environment. The automation of routine tasks frees up time for more complex ones. Leverage agile methods and drive innovation so that you can actively participate in digital transformation and provide your employees with a modern working environment.

Process automation

Manage the increasing administrative burden efficiently and give the public straightforward access to online services. Process optimisation and automation reduce the risk of error and improve collaboration between different levels of management. Create visibility and trust by ensuring data integrity and seamless processes.

Intelligent data management

Use data as the basis for innovative and future-proof administrative services, ensuring the responsible use of data, protection of privacy rights and data security. Improve data quality with one-off data capture and facilitate efficient data communication between different levels of government. This is key to creating transparency and trust in your administration.

Online service counter and public service

Make the customer experience for the public as simple, efficient and accessible as possible. Offer government services 24/7 with full accessibility features for all citizens. Create transparency and allow informed public participation in administrative processes. Maintain the highest standards of security and facilitate access to services, with the electronic signature for instance.

Resilience and digital sovereignty

Increase the efficiency of your department while ensuring the security of your IT systems and sensitive data. Digital sovereignty gives you control over your digital infrastructure and allows you to protect it independently. You can thus ensure the continuous availability of public services, improve your resilience to external factors and maintain your digital autonomy.

What to do now

Your benefits with Swisscom

We understand the federal structures and can help you with regulatory compliance.

We provide holistic support and can advise you on everything from IT architecture to culture change.

By leveraging AI and state-of-the-art IT solutions, we will help you successfully implement eGovernment.
Portrait: Philipp Zimmermann, Head of Sales Public, Swisscom (Schweiz) AG

“In the cloud, government departments can store their data securely and swiftly retrieve it again.”

Philippe Zimmermann, Head of Sales Public, Swisscom (Schweiz) AG

Our solutions

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Our experts will be happy to answer your questions. Contact us.