Galenicare AG
The Galenicare pharmacy network consists of around 350 branches. Their analogue telephony solutions needed to be replaced with IP telephony. Galenicare is the first Swiss retailer to back Swisscom’s complete solution, Managed Business Communication (MBC).
Challenge
Using the telephone to advise customers is part of everyday business at Galenicare’s pharmacies. The existing telephony solutions were historically grown, heterogeneous and often non-transparent. Galenicare was looking for a future-proof, uniform communications solution for all its branches, which would combine telephony, LAN and WAN on a single platform.
Solution
Within twenty months, Swisscom migrated 350 branches to its complete solution, Managed Business Communication (MBC). Galenicare can now control all its devices at all its pharmacies across Switzerland via the Swisscom extranet. Thanks to lower communication charges and considerably simplified administration, the company now makes greater savings than previously.
Galenicare AG
> Sector: Retail
> Own formats and participations: Amavita, Sun Store, Coop Vitality, Mediservice
> Independent partners: Amavita partnerships, Winconcept
> Ambition: “The first choice for health, beauty and well-being”
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Laurent Vuithier
Head of Pharmacy Services Retail - Galenicare Management AG
Mr Vuithier, please complete the following sentences.
With Managed Business Communication we have …
“… the perfect overview for Voice and Data and less expense.”
We are pleased with the solution because …
“… we are cutting costs and only receive one invoice per pharmacy format.”
Our company benefits from MBC because …
“… we are boosting efficiency, which in turn benefits our customers.”
My slogan for Managed Business Communication is:
“A single solution for the whole of Switzerland!”
