Get ready for
the digital future.
On the road to becoming a
Digitisation is fundamentally changing entire industries at an unprecedented pace. Successful enterprises will be those that find the right balance between innovation, customer centricity and operational excellence. This calls for courage and quick intervention. Become an industry pioneer and shape your digital future today.
Drones and driverless cars in logistics. 3D printers that make the spare parts warehouse obsolete. Wearables for fast and efficient repair services thanks to augmented reality. The technological revolution of digitisation is a reality in many places and turns solid enterprises into pioneers of the digital age.
Pioneers embrace the disruptive potential of the Internet of Things as an opportunity. They apply its technological possibilities to novel business models. They align their offerings with customer needs faster and with greater precision. Thanks to data on customer behaviour, they are able to develop innovative services and products with a short time-to-market, and join digital ecosystems.
for smart customers.
In the digital age, customers are more demanding. They want personalised offers, constant access to all information, and a seamless end-to-end experience. The pioneers are using mobile, social and technologies among others to improve customer satisfaction and loyalty. With predictive analytics, they can predict future behaviours and needs with greater precision. Time and again, they are faster to spot what their customers need.
Traditionally, after making a sale, the only interaction between the manufacturer and the customer was in the event of a machine or system fault. However, manufacturers gain new touch points when they give their products a digital footprint, or offer data-driven services. Industry pioneers are already offering predictive maintenance, reports for making production processes more efficient, and smart products coupled with mobile applications for their customer’s customer.
Maximum automation is central to the manufacturing industry. Tomorrow’s pioneers are starting the next efficiency revolution today. Step by step, they are digitising production and logistics processes, and monitoring them in real time. Constant data analysis accelerates production, reduces error rates and exploits savings potential in end-to-end operation.
Digitising the entire value chain achieves significantly greater process efficiency – from the networked supply chain (SCM) through to digital tie-ups with customer interactions (CRM). The smart enterprise optimally schedules resources and machine utilisation thanks to data-based demand forecasting. Smaller batches down to a size of 1 can be scheduled, manufactured more efficiently, managed more simply, and controlled more effectively.
«We of course use digitisation to optimise, simplify
and standardise our business processes.»
Michael Schütz, CFO DT Swiss
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Head of Sales Internet of Things