Swisscom is harmonising the contractual basis for business customers. SME customers will therefore be receiving new General Terms and Conditions, which come into effect on 1 June 2021.
This harmonisation means that there will now be only one valid version of the General Terms and Conditions, which will apply for all products and services. This simplifies the purchase of products from the entire B2B portfolio.
The new General Terms and Conditions meet the needs of SME customers better than before. They are oriented towards industry standards, promote digital processes (e.g. digital data processes) and thus help to save resources.
These are the main changes for SME customers:
AGB und Datenschutz
Until now, no separate agreement was necessary under Swiss law for commissioned data processing.
No. The General Terms and Conditions list certain purposes for which Swisscom may process the data of the customer's employees and other auxiliaries. In short, these include the development and maintenance of the contractual relationship. For example, this might include invitations to events or satisfaction surveys, as well as quality assurance and product development. Completely separate rules apply to data that does not arise in the course of the contractual relationship, but is entrusted to us for processing by the customer. e.g. data that the customer stores with us as part of outsourcing or hosting services. Such data is subject to the rules of the commissioned data processing agreement and may only be processed by us for the purposes of fulfilling the contract.
Swisscom relies on the processing of data for some purposes to ensure that the service can be provided correctly in general and the customer served properly. In this case, standardisation means that not every customer is completely free to decide what exactly happens with their data.The customer may give or withhold their consent for other purposes, but even then this is at the customer or sometimes the site level and not individually for their different employees.
We want to offer our customers planning and legal certainty at an early stage. By being ready in advance, we will also relieve our sales and support channels of enquiries on this matter that will arise in 2021.
12.1 Data protection
Charges for paper billing and reminders
Swisscom operates in a highly competitive market, in which prices are constantly falling. Swisscom is thus forced to work more and more efficiently. Sending out paper bills costs several million francs each year. These high costs should not be borne by all our customers. We are therefore using digital processes for invoicing in future, as these are faster, more cost effective and more sustainable. However, customers who still wish to receive a paper bill can continue to do so for CHF 2.90 (incl VAT). Therefore, as of 1 June 2021, we will pass the costs on to the customers that incur them, in accordance with industry standards.
A large proportion of our customers have already moved away from paper. There are many cost-free alternatives available today, which are also environmentally sound. These include eBill, e-mail invoicing or e-Invoice.
The paper billing charge can be avoided by switching to:
Minimising paper billing charges:
In My Swisscom Business, simply switch the sending of invoices to e-mail.
Payment defaults lead to cost-intensive processes for Swisscom. In order to cover these costs we apply the corresponding charge at the industry-standard rate of CHF 30.– (incl. VAT).
No. No reminder fee is issued for the first reminder within 12 months.
Reminder fees can be avoided by settling bills on time.
Alternatively, you can choose to pay by direct debit. This option is recommended when the invoiced amounts stay the same, since the amount is automatically debited from your account.
Even if eBill(opens in new tab) is used, there is an option to set up automatic payment authorisation for invoices or to check the invoices before manually authorising payment.