The five Balex partners also wanted to adopt a global approach to their ICT strategy. They were prompted by the company’s cumbersome telephone system, with its three switchboards, and out-of-date servers. Data was backed up on tapes, the firm needed a huge amount of technical support, with the associated expense, and operational costs were simply too high.
“We wanted a high-performance combined IT and telephony package that would lighten our workload”, remembers Jascha Schneider-Marfels. “The new solution was also designed to help us digitalise our processes. Our industry is currently undergoing enormous upheaval, with courts, authorities and administrative bodies all switching to digital technology. We wanted to get ourselves into a good position as quickly and efficiently as possible.”