Internet-Box 3

On this page:
An overview of the ports on the Internet-Box 3 and instructions on setting up your router.

Device and ports
Set up and use
Frequently asked questions

Device and ports

Find out everything about the Internet-Box 3 and its connections. Click on the blue plus signs in the image to get more information about the Internet-Box 3 connections and buttons.

DSL Internet port

Insert the DSL cable here to connect the Internet-Box to the telephone socket via the microfilter. Please refer to your installation manual to check the cabling you need. Please always use the most recent cables supplied. This avoids services being limited unnecessarily.

Reset button

Using an object with a sharp tip, lightly press this button to reset the Internet-Box to its default settings. All the personal settings like network settings, device names, address book entries, port forwarding etc. which were made in the web portal are deleted. We recommend that you save the configuration in the web portal first.

The WLAN button

Use this button to switch your WLAN on and off easily. If the LED on the button is illuminated, the WLAN is switched on.

The WLAN access data is enclosed with the subscription documentssent by post/e-mail and can always be viewed in the Internet-Box web portal at http://internetbox.home.

Plus button (= pairing/connect button)

Use the plus (+) button to connect WLAN devices or DECT cordless phones to the Internet-Box. When you press the plus button on the Internet-Box, you have two minutes to activate the connection mode on your end devices.

Please note that your WLAN end devices must support the WPS standard.

Internet Box web portal (via computer or Internet Box App)

You can access your password-protected Internet Box settings on the web portal over your Internet browser. Discover everything the Internet-Box can do and change settings to suit your needs.

Enter http://internetbox.home or 192.168.1.1 in your Internet browser. Click "Set new password" to log in for the first time or if you have forgotten your password. You can then set or change your personal password.

Access settings and features in a jiffy with the Internet Box App. As soon as you are connected to the Internet Box WLAN, you can simply use the App to access the most important settings and features.

Status LED

The Internet-Box LED always indicates the current status:

Steady white LED
Everything OK. Internet and all services are working perfectly.

LED flashing white and red
Swisscom configuration in progress. Please wait for 10 minutes.

If the LED still continues to flash: Connect the Internet-Box to a computer with the Ethernet cable and access the www.swisscom.ch/start website using your Internet browser.
Complete all mandatory fields step-by-step. You will only be able to access this help if you have a Swisscom Internet connection.

LED flashes white quickly  
The Internet-Box is being automatically updated with the latest firmware. Please wait 5-10 minutes. The LED then stays white.

LED flashes red
No connection to the Internet. Check whether the DSL or fiber cable is correctly inserted.  

Steady red LED  
Problem identified. Reboot the Internet-Box and wait until there is a steady white LED again.

Steady blue LED
Internet-Box hardware defect.
Please note that, during initial installation, it is normal for the LED to go blue temporarily. Wait 10 minutes until the installation process is complete.

Set up and use

Help topics & tips Internet-Box 3

Set up Internet

Manage WLAN

WLAN password

Connect to TV-Box

Connect to telephone

Home App

Internet issues

Return an Internet-Box

Instructions, Firmware and energy consumption

Instructions (PDF)

Internet-Box 3 IP installation manual
(PDF file, 1 MB)

Internet-Box 3 fibre-optic installation manual
(PDF file, 1 MB)

Internet-Box 3 copper kit installation manual
(PDF file, 443 KB)

Internet-Box 3 fibre-optic kit installation manual 1 Gbit/s
(PDF file, 408 KB)

Internet-Box 3 fibre-optic kit installation manual 10 Gbit/s
(PDF file, 430 KB)

Declaration of Conformity (PDF)

Internet-Box 3 Declaration of Conformity
(PDF file, 55 KB)

Firmware Update
Energy consumption

Frequently asked questions

How can I change the settings of my Internet-Box?

You can easily manage your Internet-Box 3 settings via the web portal. You can change your WLAN access data, configure Parental Controls and access an overview of all connected devices.

On computers

Enter http://internetbox.home or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.

On smartphones

You can access and change your main settings at home on your smartphone via the Home app.

How can I back up and restore the configuration?

Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.

Which login/passwords do I need and when?

Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.

Swisscom Login overview

WLAN & router overview

Support

Contact

Do you have questions concerning our products?

We will help you via telephone or chat.

Residential Customers

Business

Related help topics

Set up or repair e-mail

My Swisscom Assistant

Speetest for DSL speed

Optimise WLAN connection

Internet-Box 3

Device and ports

Telephone ports

USB 3.0 slot

USB 3.0 Port

1.0 Gbit/s Ethernet connections

2.5 Gbit/s Ethernet port

Power switch

Power socket

Fibre-optic port

DSL Internet port

Reset button

The WLAN button

Plus button (= pairing/connect button)

Internet Box web portal (via computer or Internet Box App)

Status LED

Set up and use

Help topics & tips Internet-Box 3

Instructions, Firmware and energy consumption

Instructions (PDF)

Declaration of Conformity (PDF)

Frequently asked questions

How can I change the settings of my Internet-Box?

On computers

On smartphones

How can I back up and restore the configuration?

Which login/passwords do I need and when?

Contact

Related help topics