Simple digital onboarding
in the connected world
- We specialise in the digital customer identification
- You create a unique digital customer experience while relieving the burden on your physical distribution channels
- We provide the right end-to-end solution, dedicated to your sector and business case
Get in touch with an expert
Silvia Schwarzenbach
Product Manager
Together we’ll find the most suitable method
Our Digital Identification service means you no longer need to identify customers yourself. Depending on your individual requirements, you can decide whether our online, self-service or video-based solution with call centre staff is best suited to your situation. Once they have been successfully digitally identified, customers can sign their documents electronically. If required, digital signatures can then be created again and again, regardless of when the customer was first identified. This managed service can be easily and flexibly integrated into your existing systems.
Video identification (DIS) is the only way of remotely identifying customers, with whom a contract can then be signed using a qualified electronic signature (QES). The customer needs a video-capable device and a passport valid for entry into Switzerland. Video identification is completed in less than five minutes, after which the customer’s data is made available in digital form and electronic signatures can be created. Depending on the business case, you can choose between a qualified signature (the equivalent of a handwritten signature) and an advanced signature. You can see exactly how this managed service works in this video:
Benefits of DIS:
- For natural and legal persons
- German, English, French and Italian
- Can subsequently be used for qualified electronic signatures for financial intermediaries or advanced electronic signatures for all sectors, including financial intermediaries
Online identification (OID) is designed to identify customers of financial intermediaries in order that they can provide advanced electronic signatures. The identification process requires the customer to have a video-capable device and a valid passport. The process can be quickly completed in less than three minutes, after which the data is made available to the client online in the dashboard and in digital form. The diagram below shows how this managed service works:
Benefits of OID:
- For natural and legal persons
- 24/7 customer service
- German, English, French and Italian
- Expandable according to business case
Self-service identification (SSI) is carried out by the customer online and is suitable for all sectors. The process can be quickly completed in less than two minutes, after which the data is made available to the client online in the dashboard and in digital form.
The diagram below shows how this managed service works:
Benefits of SSI:
- For natural and legal persons
- 24/7 customer service
- German, English, French and Italian
- Expandable according to business case
Interested?
Contact me for a no-obligation consultation.
Silvia Schwarzenbach
Product Manager
Our references