Client Lifecycle Management (CLM) maps the entire banking client lifecycle. From digital Client Onboarding and support to account closing. With our hybrid Client Onboarding process, bank customers can take out products or initiate relationships at home and/or in the branch. Continuous, paperless and seamless.
Banks use a Client Lifecycle Management system to digitise and optimise their customer care processes. (New) customers use Client Onboarding to apply for one or more accounts, cards or e-banking from home or in the self-service zone of the branch. Thanks to Swisscom’s hybrid approach, customers can start opening an account in the self-service zone, ask the consultants for advice in between, submit a copy of their ID card online and complete the account opening at home. All data and the process status are retained despite switching between channels.
Swisscom Client Onboarding adapts to the needs of your bank. From corporate identity and selection of KYC data and products through to account opening documents with signing procedures. The process is fully automated with a continuous transfer of data. Once the application document is signed, customers can access the accounts or new products, and use all services. This is popular with the customers, reduces errors and workload for the back office, and gives consultants more time to focus on customer service.
Hybrid Client Onboarding in branch and/or at home
Identical opening process in branch and using online self-service
All data subject to preliminary checks in compliance with the applicable rules and regulations
Client Onboarding is the hybrid solution for new customer acquisition and is independent of time, place and device. It digitises and standardises processes, automates tasks in the front and back office, uses both the in-branch and self-service channel, improves the efficiency of processes and increases security.
What’s in it for you:
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Client Lifecycle Management System
This factsheet lists all of our general CLMS services with specific details about Client Onboarding.
There are several benefits for your customers. Firstly, they are able to open accounts or take out products quickly, around the clock and without any physical paperwork. Secondly, they can access their accounts and use all services as soon as they have digitally signed the application.
In branch and/or at home
Hybrid Client Onboarding from Swisscom covers the entire onboarding process. The system guides users securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. Thanks to the hybrid approach, you can switch between the branch and self-onboarding channels at any time.
For example, the customer advisor starts the client onboarding, records all KYC data and discusses possible products with the new customer. The customer needs more time to make a decision. In the evening at home, the customer continues the onboarding started by the consultant, selects products from the product universe, completes the integrated online identification and finalises the client onboarding independently.
Of course, you can also start the other way around or switch between channels several times.
A document set is generated for each use case.
Possible products and banking services:
within the website and/or banking processes
Client Onboarding from Swisscom can be seamlessly integrated within the
and covers the entire onboarding process. The system guides the new customers or customer advisors securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. An account opening document set is generated for each use case.
Possible products and banking services:
«It was important to us to find partners with a proven retail banking culture in Switzerland who could enable us to optimally combine our core business with the Swiss banking market. That’s why we turned to the ‘best in class’.»
Do you want to surprise your new customers? Talk to us about the many opportunities offered by Client Onboarding. We will be happy to advise and assist.