IT Service Management & Service Reporting
IT Service Management to keep your IT engine running reliably
Ensure that you always have the performance required for your applications. We support you with the measurement, monitoring, management and optimisation of your IT processes, giving you transparency and peace of mind – even with complex system landscapes. You also enjoy maximum performance for a lower cost.
What’s in it for you:
- End-to-end application monitoring
- Optimisation of your multi-cloud environment
- Up-to-date reports and clearly designed dashboards
Your benefits
A quick, transparent overview of your complex IT systems
Identify and exploit optimisation potential with precise analyses and trends
Increase performance at lower cost with leaner management of your IT services
When is it the right solution?
Intelligent IT services and cloud infrastructures offer a great many benefits for your business. However, it is often difficult for you to maintain an overview, identify weaknesses and take appropriate action. You do not want additional expenditure or breakdowns to cancel out the benefits gained.
Our IT Service Management offering
Request a no-obligation quotation
Get the most out of your IT infrastructure and services.
What we offer
Multi Cloud Management
Keep your multi-cloud environment under control
There are various operational aspects involved in the use of multiple clouds. Our cloud experts provide support in minimising the administrative expense of your multi-cloud solution. We also help you maintain an overview and implement the necessary tools properly.
What is included
- Cost optimisation: with automated cost control and planning
- Placement: a clear placement strategy and governance to define the applications and data processed and their storage locations
- Performance and capacity: monitoring with clear presentation of key figures for the system landscape, applications and network
Advanced Reporting Analytics
Complete transparency for your Swisscom services
A quick overview of the Swisscom services you are using, their performance and KPIs. The reports and analyses help you understand your day-to-day business, interpret the data and draw conclusions accordingly.
What is included
- Up-to-date information via Swisscom Business Center
- Indicative reports with individual KPIs: incidents, trends, measurements of applications and processes, etc.
- Report analyses with additional clarifications, planning bases, recommendations for action, etc.
Application Measuring
Your early warning system to prevent bottlenecks
We provide 24/7 end-to-end monitoring of your web and business applications using measuring robots which mimic defined user behaviour (scenario). This gives you and us a precise picture of performance and availability. As soon as a bottleneck is identified, an alert is triggered.
What is included
- Scenario-based measurements: in your network, your Internet and smartphone apps
- Web-based measurements: from the Internet or for web applications via Internet, intranet or extranet
- Alerting of poor performance or availability
Find out more
Whitepaper
Managing Multi Cloud
We’ll show you how to operate multiple clouds reliably and economically.
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„We benefit from Swisscom expertise and estimate the savings to be around 20%.“
Unanswered questions? Our IT service experts will be happy to advise.