Following the launch of the project in the summer of 2003, everything proceeded according to plan: the installation of a new platform and new servers took place with no trouble at all and involved operating the server infrastructure, including a Citrix platform as well as basic client software engineering, providing specific software packages, operating the WAN and LAN services and licence management. “The decentralised operation and network and platform monitoring posed the greatest challenges,” recalls Ueli Brönnimann, Account Executive at Swisscom. But the hard work paid off. “Not only is our net work faster than before, it is also more stable,” states Erich Schwab, former Head of IT at PSP Swiss Property.
Based on customised service level agreements, PSP Swiss Property out-sourced all products and services that it was not able to provide itself cheaply and at the required high quality. In addition to mail and network components, this included end-user support services. While first-level support is still provided by the in-house IT department, Swisscom is responsible for second- and third-level support for the service desk at PSP Swiss Property’s data centre. “Swisscom wealth of experience as well as its refreshing outside perspective generate genuine added value for us,” Erich Schwab adds. Not to mention the costs: “We estimate the savings potential to be around 20 percent of total costs,” explains Schwab.