Give used devices a second life. Get paid to promote sustainability.
Do you want to sell your old mobiles or tablets?
- With Buyback Business, you can help the environment and earn some money along the way.
- Swisscom buys your used devices and gives them a second life.
- Swisscom will erase your data with a free, certified deletion process.
Your benefits with Buyback Business
With Buyback Business, you can make the most of your old mobile phones in a secure, environment-friendly way.
Request a no-obligation estimate and get your devices valued within 48 hours. The take-back guarantee applies.
All your data is completely and securely deleted at our processing centre using special Deal Certify software.
Devices are collected from your address free of charge by Swiss Post. Just give us a timeframe when you want them to be collected.
How Buyback Business works
Tell us which devices you want to sell and we’ll send you a no-obligation estimate within 48 hours.
The valuation is valid for 30 or 60 days, depending on the agreement. Device valuations vary according to the validity period, since they are based on the current market value. The price quoted is a guaranteed average value.
We’ll organise the shipping and collect the devices from you free of charge.
Our partner, RS Switzerland, will use Deal Certify software to delete all data from your devices. This service is also available to companies that are not Swisscom customers.
You decide whether you want to receive the payment via bank transfer or to donate it to SOS Children’s Villages.
Do you want to sell your old mobiles or tablets?
Our partners
Swisscom offers to buy used smartphones in partnership with Recommerce Solutions (RS) Switzerland. RS Switzerland, based in Fribourg, is the Swiss subsidiary of the Recommerce Group and was established in 2014.
RS Switzerland contributes to a circular economy by supporting the purchase and resale of refurbished smartphones through various buyback and sales solutions. RS Switzerland resells its products under the Recommerce Swiss brand.
RS Switzerland believes that the future of business and technology can be brought in line with the demands of sustainable development. This is made possible in the electronics markets by promoting sales of refurbished smartphones to consumers and retailers. RS Switzerland meets business, social and ecological requirements along the entire value chain. This is why RS Switzerland has chosen to work with Réalise, a company for professional reintegration and skills development in Geneva. In particular, Réalise manages the receipt and registration of goods, processing (testing) and data deletion on each mobile phone bought back via Swisscom.
About SOS Children’s Villages and the ‘A Future for Every Child’ project
About SOS Children’s Villages and the ‘A Future for Every Child’ projectEvery child deserves to grow up in a family environment in which they are loved, cared for and protected. SOS Children’s Villages gives a family to needy children in 136 countries, helps them to shape their own future and fosters the development of their communities.
Nicaragua is one of the poorest countries in South America, with average per capita income of only USD 2.12 per day. There are many reasons for this: historical reasons such as the civil war that raged between 1981 and 1990, an authoritarian regime, a one-sided economic structure and frequent natural disasters. Since April 2018, civil and political unrest has resulted in several hundred deaths and forced more than 80,000 people to leave the country.
For thousands of children, daily life is tainted by poverty and violence. In many families, women are the bread-winners, which has led to an increase in abuse and domestic violence in a machismo-dominated culture. Hitting children is culturally acceptable and abuse is an everyday reality. Many children do not attend school because they are required to provide income for the family or because they are simply left to their own devices. The political situation, poverty, unemployment, alcohol and drug abuse, and other social evils cause many families to break up.
In Nicaragua, SOS Children’s Villages runs day nurseries, vocational training centres and schools in various locations around the country. We assist children in their families of origin through our family support programmes. For children who have lost their parents or who can no longer live with their families, SOS Children’s Villages provides a loving home in a family-oriented environment.
FAQ about Buyback Business
Questions about the return process
Who is Buyback Business intended for?
Buyback Business is available for all Swiss companies with an entry on the Commercial Register, even those that are not Swisscom customers.
How can I get an estimate for the value of my mobiles and tablets?
As a business customer you can send your enquiry to us using the contact form. We will then get in touch with you and make you an offer for the current value of the devices.
How is the value of the mobiles and tablets determined?
The current value depends on the model, the functionality and the general condition of the device as well as the market value for used mobiles and tablets.
What happens to the devices after they arrive at the RS Switzerland processing centre?
All data are deleted from mobiles and tablets. Then the devices are checked to see if they work and the current value is estimated. The value is sent to you by e-mail. Working devices are resold in Europe and emerging countries. Non-working devices are recycled according to Swiss legislation.
Are damaged devices also accepted at Buyback Business?
Both intact and damaged devices are accepted.
When is a device considered damaged or non-working?
The device is considered damaged if the screen is cracked, the touchscreen no longer works properly or the device cannot be switched on. Even these devices can have a value and be listed in the enquiry.
What happens if the model or condition of the device does not correspond with the details on the contact form?
After arriving at the processing centre, all submitted mobiles and tablets are checked. The offer is adapted if necessary and sent to you by e-mail.
Can an order be cancelled?
An order can only be cancelled if the devices have not yet been sent in.
Can fixed network telephones or computers also be returned?
Buyback Business is only available for the return of mobiles and tablets.
Questions about shipping
How is shipping organised?
We provide a free transport service by post for the shipping of your devices. We organise transport according to your preferred collection date/location after discussing this with you. All devices must be collected from the same location.
Do the device accessories also have to be sent in?
Sending the accessories is not obligatory and has no influence on the value of the device. If you send the accessories these will be fully recycled.
How many devices can be sent in at the same time?
There are no limits to the number of devices accepted by Mobile Bonus Business.
What do I have to do when sending the devices?
With Apple products you must ensure that the "find my iPhone" function is deactivated. Devices that cannot fulfil this condition cannot be sold on and must therefore be valued at CHF 0.
How can the processing status of the devices be tracked?
You will be informed of the current processing status of your devices by e-mail:
- When your devices arrive in our workshop
- With a final offer when the device check is completed
- When your bill is received
- After payment of the sales revenue
What happens if a device is stolen or lost during shipping?
The devices are insured by the transport company during transportation. In the event of loss or theft you can contact the Buyback Business Service at the following e-mail address: mobile-buyback-business@recommerce.com
Questions about data security
Do the data on the devices have to be deleted before they are sent?
We recommend restoring the factory settings on your devices before sending them. However, our partner RS Switzerland will make sure the data are completely deleted from your devices when they arrive at the workshop.
How will secure data deletion be ensured?
The data on working devices will be securely deleted in the workshop using certified software by Deal Certify. Each device will be processed individually and manually checked by specialist staff. Non-working devices will be destroyed in agreement with the customer. A manual hard reset is only required, in case some data cannot be removed and deleted by the Deal Certify software.
Can you confirm in writing that the data have been permanently deleted?
You will receive a certified deletion report and a detailed processing report by e-mail. These documents contain a list of all devices sent.
Questions about the payment process and the donation
What payment options are there?
Payment by bank transfer or there is also the option to donate the entire amount to SOS Children’s Villages.
Why do I have to send a bill to RS Switzerland as a Swisscom customer?
You require a bill because you must record the sale of the devices as revenue and account for the VAT.
How long does it take for the sales revenue to be paid?Upon receipt of your bill the payment will be made within 30 days.
Is the donation to SOS Children’s Villages tax-deductible?
Yes, the donation is tax-deductible. SOS Children’s Villages will send you a donation receipt for tax purposes by January of the following year for donations of CHF 100.- and higher. You also receive a supportive communication (photo material, copy) and support for further corporate commitment.
Which SOS Chidren’s Village project will my donation support?
With your donation you will be supporting the "A future for every child" (German) project. Find more information about the project here.
Other questions
Was ist der Unterschied zwischen Swisscom Buyback für Privatkunden und Buyback Business für Geschäftskunden?
- Geschäftskunden können eine unbegrenzte Anzahl an Geräten zurückgeben
- Die zertifizierte Datenlöschung ist Standard
- Sie erhalten eine MwST konforme Abrechnung
- Kostenloser organisierter Transport