Unified Collaboration and Communication (UCC)

UCC for efficient communication and collaboration

Choose a managed UCC solution from Swisscom which is tailored to your precise needs and industry. Eliminating the complex integration of third-party solutions will also free up your IT department. Complexity is thus reduced and collaboration made easier for employees and external partner companies.

Unified Communication and Collaboration from Swisscom

With Swisscom’s Managed UCC, take advantage of an integrated solution for internal and external business telephony, communication and collaboration. Communicate efficiently, regardless of location or device, and benefit from simple, flexible and more secure cross-company collaboration.

Let Swisscom's team of experts take care of the planning, implementation, user training, maintenance and operation of the solution. This reduces your infrastructure costs, while monthly fixed costs per user and term allow you to plan predictably. You can be sure that your hardware and software are up to date and that you are secure online at all times.

Your benefits

  • Efficiency improvements: collaboration, secure communication and data exchange

  • Predictable planning: no investment cycles, predictable monthly costs
  • Data security: the latest system updates and data stored in Switzerland

When is it the right  solution?

Are you looking for an agile communications solution for your internal and external communications and channels? Does your company have several sites and/or would you like to outsource the operation of your UCC solution or gradually migrate it to the cloud?

Reduce your operating costs and choose Swisscom, a trusted partner for the integration of Unified Communication and Collaboration solutions (UCC) supported by the technical expertise of our partners, such as Cisco, Microsoft, Mitel and Unify.

Awards

ISG Provider Auszeichnung

Why Swisscom?

  • Flexible: choose whether to run your UCC solution in the Swisscom Cloud, the public cloud, on premise or as a hybrid solution.
  • Cost effective: customised sector solutions and efficient management with no investment costs.
  • Tailored: our UCC solutions adapt to your needs and business processes.

Your path to Managed UCC

UCC solutions to meet your needs

With the Cisco Managed UCC service (MUCC Cisco), take advantage of a modern integrated communication and collaboration solution offering a superb hybrid meeting experience where participants can join from the office, from home or on the move. We take care of integrating third-party solutions and of operations in Swisscom’s highly secure data centres, on your premises or in combination with cloud solutions.

Use the latest communication and collaboration solutions from Microsoft at national and international locations – modular, location-independent and secure. Management, security and availability remain the responsibility of Swisscom. Microsoft UCC is based on Microsoft Skype for Business servers, Exchange servers and SharePoint servers and meets the highest regulatory standards required, thanks to the Swisscom Cloud.

Mitel’s UCC solution is particularly suitable if your company has several small to medium-sized locations and branches. Mitel provides an affordable, customised solution that optimally supports your employees’ mobility inside and outside the company.

Are high-quality voice and video calls particularly important to you, even when connection quality is unstable? With MCC Unify, you can have confidence in a secure, highly available communication and collaboration solution, with the managed service sourced direct from Swisscom’s data centres. Unify is particularly suitable for the emergency services and the health sector due to their specific requirements relating to 3rd-party applications.

The full-service package for several locations

With Managed Business Communication, Swisscom provides your entire communications solution at a fixed monthly price, yet you retain complete control. Major corporations with small and medium-sized locations rely on Swisscom for installation, operation and maintenance – and thanks to its flexibility, the solution grows alongside your needs.

Factsheet

Managed Business Communication

The factsheet provides a service description, a full summary of the details and all the facts and figures.

Cloud Transformation

Maximum availability, scalability and simplicity are crucially important for telephony in the healthcare sector.

To meet these requirements, we developed an integrated architecture for business-critical communication based on the best-of-breed approach. We have combined the best basic telephony, clinical communication, medical alert and patient monitoring solutions, etc. in a single solution.

Success stories from the healthcare se

The needs of industrial companies are as varied as their areas of business: DECT solutions, voice recording, contact centres, dead man’s switches, machine and production monitoring to name but a few. Swisscom provides comprehensive UCC solutions for the manufacturing and industrial sectors.

Healthcare Industry Finance & InsuranceThe banking and insurance sectors have particularly rigorous requirements and specific needs in respect of governance. This may affect data storage in Switzerland, FINMA’s regulatory requirements or functions such as contact centre solutions and voice recordings, and includes strict guidelines relating to the sharing and display of data in online meetings.

Benefit from scalable solutions from a single source that are characterised by their functionality, autonomy, availability and modularity. Enjoy optimally compatible WAN, Internet, extranet and IP-telephony services.

Our UCC partners

Further Collaboration & Communication solutions

Cisco Webex platform and telephony

Discover Cisco Webex’s Collaboration and Communications solutions and find out how your company can benefit.

Tailored to your needs

Looking for a communications solution that will respond to your specific needs? We will be happy to advise you.

Enterprise SIP for integrated UCC solutions

Connect your communications systems to the public telephone network for smooth communication with partner companies and customers.

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