ServiceNow: digitisation of business processes
Digitise and automate processes with ServiceNow services
Get your company ready for the digital world: ServiceNow is the cloud-based platform for digitising your business processes. Use automation, machine learning and artificial intelligence to improve efficiency and offer customers and employees a better service.
Climate-neutral product
Your benefits
- Cost savings through automation and optimum resource utilisation
- Greater efficiency when interacting with customers, employees and partners
- Reliable risk and compliance management via a single platform
When is it the right solution?
Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?
Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.
Why Swisscom?
- We can provide you with comprehensive or selective assistance, from consulting through to support.
- With proven procedures and specific blueprints, you’ll quickly achieve your objectives.
- Swisscom is the only ServiceNow provider with its own data centre in Switzerland.
The first step
ServiceNow solutions
ServiceNow Creator Workflow
Straightforward workflow automation
The ServiceNow Creator Workflow supports you with the swift implementation of digitisation. With the low-code or no-code platform, you implement end-to-end workflows with a simple connection to peripheral systems.
ServiceNow Customer Service Management
Efficient customer enquiry processing
ServiceNow Customer Service Management offers you a best practice workflow for the efficient omnichannel processing of customer enquiries.
ServiceNow Customer Interaction Management
We help you to level-up your business to get a faster time to value
Improve your customer and employee experience with our Customer Interaction Management solution NOW. Swisscom enable customers to automate and streamline communication across all channels from the first touch point to resolution.
As Innovators of Trust – the Customer Interaction Management Solution by Swisscom will optimize and accelerate your business.
ServiceNow HR Service application
Support your employees’ day-to-day work
The ServiceNow HR Service application converts complex business processes into services and support offerings for your employees. Simplified workflows increase productivity and simplify employee onboarding.
ServiceNow ESG application
The easier way to achieve your sustainability targets
The ServiceNow Environmental, Social & Governance (ESG) application helps you to achieve your sustainability targets. Achieve success through the definition, monitoring, evaluation and control of ESG strategies and programs.
ServiceNow Strategic Portfolio Management
Digital assistance for strategic management
With ServiceNow Strategic Portfolio Management, you can utilise your limited resources where they will bring the greatest benefit for your company. Visualise goals and their achievement and make decisions on the basis of reliable data.
ServiceNow Governance, Risk & Compliance application
Keep risks under control at all times
With the ServiceNow Governance, Risk & Compliance application, you monitor security and IT processes on a single platform. Automation and real-time data enable faster decision making and a swift response to business risks.
ServiceNow video
Discover ServiceNow
Discover the benefits of the cloud-based platform ServiceNow.
Partnership
Customer success stories
Central platform
Improve process efficiency
Customer situation
Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.
Our solution
The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.
Service Management
Benefit from automation
Customer situation
The tool landscape in the company had become increasingly complex. At the same time, specific service workflows had to be aligned with core systems. The company was also lacking experts with a good understanding and clear procedures.
Our solution
With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.
Risk Management
Improve IT security
Customer situation
IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.
Our solution
The ServiceNow security dashboard provides an overview of IT risks and threats, allowing you to increase resilience, set priorities correctly and respond swiftly.
