ServiceNow: digitisation of business processes
Digitise and automate processes with ServiceNow services
Product including climate contribution
Get your company ready for the digital world: our end-to-end ServiceNow services will provide all the support you need to digitise your business processes.
Discover sustainable added value through our comprehensive ServiceNow services – combining automation, machine learning and artificial intelligence.
When is it the right solution?
Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?
Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.
The first step
Swisscom offers added value via Plug&Play in the ServiceNow store
ServiceNow solutions
ServiceNow AI Platform
Silo-free collaboration on a single platform
AI, data, and workflows work together on a single platform – simply and flexibly. With an AI platform featuring a single data model and a unified architecture, we combine AI experiences, autonomous workflows, and the highest level of security across all systems and industries. This radically breaks down existing data and process silos – for maximum productivity and efficiency throughout the entire enterprise.
IT Workflows
Automation and optimization of technology services
Autonomous IT unites IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) to enable predictive, automated decision-making on the ServiceNow AI Platform.
This helps customers increase operational efficiency, reduce costs, and minimize risks by transitioning from reactive processes to proactive, AI-driven automation. This approach encompasses two key goals: zero-touch IT support (eliminating manual service requests) and zero service outages (preventing incidents before they occur).
CRM-CSM & Industry Workflows
Seamless, personalized end-to-end customer experience
We transform your customer experience by consolidating customer service, field service, sales, and order management centrally on a single platform—in line with the “Autonomous CRM” concept.
Thanks to ready-to-use industry data models, specific use cases for sectors such as banking, insurance, consumer goods, healthcare, manufacturing, the public sector, technology providers, telecommunications, and retail can be seamlessly mapped.
Throughout this entire CX lifecycle, Swisscom offers first-class services from a single source—from strategic customer experience consulting and advisory services through precise project implementation to reliable managed services.
As a validated CSM Practice, our focus is relentlessly centered on your customers. We provide end-to-end support, guiding you from initial strategic alignment to the sustainable organizational integration within your company.
Employee workflows
Supporting employees in their day-to-day work
HR Service Delivery and Workplace Service Delivery increase productivity over the long term and boost employee satisfaction.
Risk and Security Workflows
Minimizing risks, impacts, and costs to protect the company
Using our applications enables companies to centralize their service delivery, leading to seamless operations. Features such as Integrated Risk Management or Business Continuity Management allow employees to manage risks and ensure business continuity in real time.
App Development
Fast, easy, and smart for intelligent workflows
With low-code, AI support, and clear guidelines, you can create your custom end-to-end
workflows directly on ServiceNow.
Partnership
ServiceNow
The platform for enterprise-wide service management is your key to successful business transformation.
Swisscom, as the leading provider of ServiceNow services in Switzerland, offers you a comprehensive service portfolio that supports you throughout the entire customer journey: from consulting and design through implementation and integration to support and lifecycle services as well as Managed ServiceNow Services. In addition, we also create customized solutions based on ServiceNow.
Our certified experts, based in Switzerland and the EU, bring specific industry knowledge and in-depth experience in consulting, process, and service management. The customer satisfaction index confirms the successful and trusting customer relationships established through the projects we’ve carried out.
Join the many who count on Swisscom—your trusted partner for business transformation.
Why Swisscom?
Customer success stories
Central platform
Improve process efficiency
Customer situation
Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.
Our solution
The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.
Service Management
Benefit from automation
Customer situation
The tool landscape in the company had become increasingly complex. At the same time, specific service workflows had to be aligned with core systems. The company was also lacking experts with a good understanding and clear procedures.
Our solution
With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.
Risk Management
Improve IT security
Customer situation
IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.
Our solution
The ServiceNow security dashboard provides an overview of IT risks and threats, allowing you to increase resilience, set priorities correctly and respond swiftly.
Customer Service Management
Enhance your employee and customer experience
Customer Situation
The administrative procedures for allocating grants to sports clubs were labor-intensive and lacked transparency due to manual workflows. A digital solution was required to simplify these processes and achieve long-term optimization.
Our Solution
Leveraging ServiceNow Customer Service Management, we digitized inquiry forms to streamline the interaction between citizens and the city administration. In addition, we implemented a robust workflow to automate the entire grant allocation process. This solution ensures maximum efficiency and clarity within the administration.
Both employees and citizens now benefit from full transparency across the entire process. The 24/7 citizen service significantly enhances the user experience, while processing times have been drastically reduced.
