ServiceNow: digitisation of business processes

Digitise and automate processes with ServiceNow services 

Get your company ready for the digital world: ServiceNow is the cloud-based platform for digitising your business processes. Use automation, machine learning and artificial intelligence to improve efficiency and offer customers and employees a better service.

ServiceNow in Switzerland 

Swisscom is your Switzerland-based one stop shop for the cloud-based platform ServiceNow. Swisscom offers comprehensive support and all services, from design, implementation and operation through to post-implementation service. We’ll help you to modernise, digitise and automate your current processes with the low-code platform. With our service, you will process data and information more efficiently, make everyday life easier for customers and employees and take advantage of the benefits of omnichannel communication. 

 Climate-neutral product

Your benefits

  • Cost savings through automation and optimum resource utilisation
  • Greater efficiency when interacting with customers, employees and partners
  • Reliable risk and compliance management via a single platform

When is it the right solution?

Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?

Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.  

With its ServiceNow platform services, Swisscom offers companies a straightforward solution for digitising their business processes and automating workflows. Not only will this improve the experience for customers, but also for your employees and partners. We also help you improve your HR, resource, sustainability, risk and compliance management. 

Why Swisscom?

  • We can provide you with comprehensive or selective assistance, from consulting through to support.
  • With proven procedures and specific blueprints, you’ll quickly achieve your objectives.
  • Swisscom is the only ServiceNow provider with its own data centre in Switzerland. 

The first step 

ServiceNow solutions 

The ServiceNow Creator Workflow supports you with the swift implementation of digitisation. With the low-code or no-code platform, you implement end-to-end workflows with a simple connection to peripheral systems. 

ServiceNow Customer Service Management offers you a best practice workflow for the efficient omnichannel processing of customer enquiries. 

Improve your customer and employee experience with our Customer Interaction Management solution NOW. Swisscom enable customers to automate and streamline communication across all channels from the first touch point to resolution.

As Innovators of Trust – the Customer Interaction Management Solution by Swisscom will optimize and accelerate your business. 

The ServiceNow HR Service application converts complex business processes into services and support offerings for your employees. Simplified workflows increase productivity and simplify employee onboarding. 

The ServiceNow Environmental, Social & Governance (ESG) application helps you to achieve your sustainability targets. Achieve success through the definition, monitoring, evaluation and control of ESG strategies and programs. 

With ServiceNow Strategic Portfolio Management, you can utilise your limited resources where they will bring the greatest benefit for your company. Visualise goals and their achievement and make decisions on the basis of reliable data. 

With the ServiceNow Governance, Risk & Compliance application, you monitor security and IT processes on a single platform. Automation and real-time data enable faster decision making and a swift response to business risks. 

Discover the benefits of the cloud-based platform ServiceNow. 

Customer success stories 

Customer situation

Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.

Our solution

The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.

Customer situation

The tool landscape in the company had become increasingly complex. At the same time, specific service workflows had to be aligned with core systems. The company was also lacking experts with a good understanding and clear procedures.

Our solution

With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.

Customer situation

IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.

Our solution

The ServiceNow security dashboard provides an overview of IT risks and threats, allowing you to increase resilience, set priorities correctly and respond swiftly.

‘Since all processes run via the ServiceNow platform of Swisscom, our customers always have full transparency.’

Stefan Ulrich, Head of Swiss Projects, Burkhalter Management AG


Digitised and automated business processes protect resources and the environment. This improves your carbon footprint.

Our experts will be happy to answer your questions. Contact us.