The Swisscom Business Numbers provide your customers with rapid, direct access to your company from all networks. You can adapt all destination numbers and routing settings flexibly at any time using a modern web tool, by phone or together with our service specialists. We recommend combining your Business Numbers with intelligent routing modules and other useful services.
Business Numbers for all business models
Can be combined with intelligent routing modules
Setup and management – simple, fast and at any time
The simple hotline and service number is available to your customers at all times free of charger
Your professional corporate presence with the perfect access for ordering services and customer support
Your telephone as an additional sales channel for all sorts of customer requirements
Your hotline and customer service number in over 80 countries all around the world
Be available globally with local phone numbers in over 80 countries around the world
The foundation for a uniform corporate presence with professional number and call management
Combining your Business Numbers with intelligent routing modules from Swisscom makes your customer contacts more attractive and efficient. All callers are connected to the relevant contact person in your company without any loss of time, no important calls are missed and your employees make optimum use of the available resources.
Standard/individual announcement
Choose between using standard texts or recording texts of your own for your announcement texts (welcome, price).
Rerouting
Direct calls to the next available destination number in a pre-defined sequence (e.g. if the line is busy, if there is no answer or in the event of a technical fault).
Origin
Route calls according to their origin (e.g. area code, language, country, canton, region).
Time
Direct calls intelligently to the right destination number depending on the time of day, the day of the week or the date.
Allocation
Distribute calls on a percentage basis to individual agents or destination numbers in order to better handle large traffic volumes, make optimum use of capacity and increase availability.
MultiRing
Allow calls to ring at different destination numbers at the same time. The first destination number to answer is connected to the caller.
Queuing
Direct calls to a wait field (with a recorded message) if the destination number is busy. As soon as the destination number is available again, the caller who has been waiting the longest is connected.
Whitelist/Blacklist
Open up access for preferred callers (whitelist) or exclude undesired subscribers (blacklist).
Voicebox
Forward your missed calls to a high-performance answering machine.
Interactive Voice Response (IVR)
Ensure the interactive pre-qualification of calls. Your customers issue simple voice or key commands over the phone (e.g. entry of customer number, postal code, language, required service) and are automatically put through to the right agent.
Secure Routing
Forward your calls easily in the case of unforeseen events (e.g. faults or failure of your local infrastructure) and therefore ensure all your sites can be contacted.
Voice Recording
Use the voice recording function to ensure quality, for training purposes or to have evidence at hand should you need it. Following consent from the caller, calls are recorded and stored on a secure server.
Tariff Change
Charge a fixed price per call or change the price during a call (e.g. hold queue free of charge, initial clarifications at a lower price and subsequent consulting service by a specialist at a higher price).
Division
Manage calls from withheld phone numbers individually (e.g. reject call or request that callers enter their phone number).
Number Display
Decide which number is shown on your agent’s display (caller’s number or your Business Number).
Selection
Block calls depending on their origin (e.g. mobile network, fixed network, calls from abroad).
Renumberation
Automatically route calls that you receive directly on your destination numbers (e.g. 031 ...) to another number (e.g. 058 ...), or notify the caller of the correct number via a recorded message.
Temporary Activation/Deactivation
Activate or deactivate your Business Number for a specified or indefinite time. This saves you costs if the Business Number is underused.
We offer you various services for making ongoing changes to your individual routing configurations or drawing up professional statistical analyses for all business and destination numbers. Depending on your needs, we can for instance support you in person over the phone or give you the option of managing settings or compiling statistics at any time yourself online.
If you wish to make changes to your individual routing, you can place a corresponding order with our experienced service team directly by e-mail or phone during business hours.
Change via Web provides you with a straightforward means of managing the configurations of your Business Numbers at any time online, free of charge. Thanks to the modern, graphical user interface, you can keep track of all settings at all times and change your settings with a few clicks when required.
This special application allows you, for instance, to change your destination number by phone at any time.
Check all the relevant connection data online. The statistics provide complete transparency with regard to the origin, duration and cost of calls, as well as revenues generated.