With its 29 locations, TKB is not one of the really big players in the financial sector. But in terms of service, it is pursuing ambitious goals, explains Martin Künzler, Head of External Asset Managers: "The professional investors and asset managers want to receive as much of their data and documents as possible from all banks in an automated way - and in a standardised form. Manual downloading is no longer "up to date". A single push of a button with automatic download should be all that is needed." TKB also wants to reduce its own expenses by sending e-documents.