Enterprise Service Cloud

«Our EPR works. I have no concerns.»

Dr. Samuel Eglin
Chief Executive axsana AG

The story in brief:

axsana AG is the largest certified provider of the electronic patient record (EPR). It developed the complex solution together with Swisscom and relies on Swisscom’s cloud services for managing the highly sensitive data.

11 October 2021 was a big day for axsana and its managing director, Samuel Eglin. That was when the company’s EPR was officially certified by the auditing firm KPMG. It was a long road for axsana from the start of the development work in 2016 until certification, with major stumbling blocks often appearing along the way. However, with the support of development specialists from Swisscom, it was possible to find a solution to every challenge.

About axsana AG

  • Non-profit company owned by 12 cantons and various service provider associations
  • Electronic patient record (EPR)
  • eHealth services for the healthcare sector

The project with Swisscom

  • Complex software development for the EPR
  • Planning, construction and operation of the EPR cloud platform
  • Maximum security, high stability and scalable performance


This Swisscom product issuccessfully implemented by axsana AG 

Enterprise Service Cloud

The Enterprise Service Cloud is specifically designed for integration in large corporates with complex IT landscapes and sensitive data. They benefit from the highest security standards and certified data centres in Switzerland – and also from a cost-optimised, pay-per-use model and flexible scaling of resources as required.
Our Swisscom specialists will guide you to precisely the right solution.

How do you transfer a political system to a technical system?

Samuel Eglin finds this fun fact only moderately amusing: Switzerland is probably the only European country where several different ‘tribal communities’ offer their own EPR. In order for these to communicate with each other, a metasystem is needed. “This exclusivity increases the technical complexity and the costs considerably. To put it bluntly, we had to adapt international standards to the Swiss way of doing things,” explains Samuel Eglin. “What’s more, during the development of our system, we needed to implement new regulatory requirements again and again, because the federal government’s implementing regulations kept changing.” And it didn’t help that axsana had to change certification bodies in the middle of the ‘race’.

Platform development called for ‘can-do’ qualities 

Samuel Eglin is glad that he could count on Swisscom’s health specialists during the development marathon. “They pushed through valiantly when faced with numerous sticking points. The ongoing alignment between our teams was a key success factor, and their approach of developing aspects together with the users was impressive.” It’s not surprising that the high level of complexity, the changing regulations and the time pressure occasionally triggered conflicts between the partners. On this subject, Samuel Eglin added: “But we always found each other on a constructive level. The Swisscom specialists showed a lot of flexibility, even during difficult periods.”

«Thanks to its size,
Swisscom has a unique
pool of specialists.»

Dr. Samuel Eglin, Managing Director, axsana AG

Leading role for the Enterprise Service Cloud

Today – around six months after certification – axsana’s EPR is working reliably from a technical perspective. Swisscom ensures the secure and compliant operation of the EPR platform in the Enterprise Service Cloud. It provides all the necessary components such as the patient index, document repository/registry with authorisation system and the portals for patient and provider access. Swisscom has thoroughly shored up the platform to meet the highest ICT security requirements for the management of highly sensitive health data, including the use of bug bounty programmes. Samuel Eglin is satisfied with how the system is running: “The platform is stable in operation, the performance is easily scalable. Our EPR works. I have no concerns. It proved advantageous that Swisscom was able to draw on its extensive portfolio when setting up the platform and optimally combined existing private cloud, security and other solution components. We also benefit from the fact that Swisscom has a unique pool of specialists, thanks to its size.
Even for solving very specific problems, we can always find someone.” With its Managed Services such as F5 perimeter protection, firewall, managed OS etc., Swisscom keeps axsana’s private cloud in top form.

Success comes with scale

Within just six months, around 120 hospitals and 700 care homes from 14 cantons have connected to axsana’s EPR. The Swisscom Health specialists support the institutions both during operation in a test environment and in the subsequent technical connection to the productive environment. What about the onboarding of patients?
“We run our own certified patient record opening offices,” explains Samuel Eglin. “In addition, together with Swisscom and other partners, we have developed a mobile onboarding system – for use in care homes, for example. However, the EPR will only be suitable for use by the masses once we can offer the population the option of opening records online. That’s something we’re working on.” Yet the most important building block for the success of the EPR lies at the political level, emphasises Samuel Eglin: “Only after the changeover from the current opt-in principle to an opt-out approach has been completed, will the EPR fulfil its role as defined by the legislator. We are involved in political initiatives to achieve this.
After all, it wouldn’t do for such a costly system as the EPR to only be used by a minority.”

Addendum: Federal Council wants to introduce opt-out model

At the end of April 2022, the Federal Council decided to change course in order to promote the widespread implementation of the EPR. The opt-out model will now apply to patients, and all medical service providers, from Spitex (home care) and physio practices to existing GP practices will be obliged to connect to the EPR. The corresponding draft is being prepared and submitted for consultation.