ISG Provider Lens 2021

How Swisscom is helping companies to develop digital plans

In the last financial year, the increasing use of public clouds by companies was primarily triggered by the COVID-19 pandemic. For companies, this also has impacts on business models: they have to develop digital plans and recognise how important governance, risk and compliance standards are.

Text: Maria Bertolucci, Image: ISG Research,

Companies around the world have to constantly evaluate cloud service providers, particularly due to the growing security problems and the dynamic nature of the business environment. Swisscom works with strong providers such as Dell Technologies to offer its customers the best hybrid cloud solutions. ISG sees strong demand in the area of digital transformation, which is a driving factor behind global contracts for cloud products and services, including Infrastructure as a Service (IaaS) and Software as a Service (SaaS).


The latest ISG research on “Public Cloud – Services & Solutions” provides an important basis for decisions on positioning, relationship, and go-to-market considerations. As a provider, Swisscom is once again playing an important role in various areas ranging from consulting and transformational services to managed public cloud services, hyperscaler infrastructure and platform services, as well as SAP HANA infrastructure services. This is thanks, in particular, to strategic partnerships with Dell Technologies, VMware, AWS and Microsoft.

Key player in consulting and transformational services for both major customers and SMEs

Swisscom focuses on customers with complex integration requirements and offers strategic advice on everything from architecture concepts to application transformations. Thanks to its local presence, proximity to customers and understanding of how to effectively analyse and migrate individual customer application environments, Swisscom stands out from its competitors. With over 1,000 experts for AWS, Microsoft, VMware, and SAP customers, it offers companies comprehensive support with their cloud projects.

Graphic of ISG Research 2021

Public Cloud - Services and Solutions

Consistent use of different public cloud platforms

As a leader in managed public cloud services, Swisscom offers customers a functional (IaC) and, above all, secure management platform through which it can react to security-related incidents in a short time and effectively control multi-cloud resources. Alongside a comprehensive service catalogue, customers can also benefit from components such as cost, security, and performance optimisation as well as architecture reviews.

Extensive IaaS/PaaS offers thanks to strategic partnerships with Dell, VMware, Microsoft and AWS

Using a platform, companies can set up a hybrid or multi-cloud solution that also includes an on-premises environment. Using proven methods and tools in a state-of-the-art manner, technical experts from Swisscom support customers with the development and implementation of a suitable environment, taking into consideration security, compliance, and performance.

Enterprise Cloud for SAP Solutions holds a great deal of potential

Swisscom enjoys a longstanding partnership with SAP and offers one of the most extensive SAP S/4 HANA service portfolios. With the help of Enterprise Cloud for SAP Solutions, Swisscom offers a joint platform on which existing SAP systems such as R/3 or ECC, SAP HANA, test or development environments can be securely operated. Swisscom manages the infrastructure in full – including virtual or physical servers, storage systems, the network environment, and security.

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