Receiving customers and providing consultations in the 21st century

Until now, bank customers who value receiving one-on-one advice from the best specialists usually had to wait a long time to get an appointment and be willing to make a journey. From early 2018, the Swiss regional bank acrevis will be breaking new ground at their Rapperswil-Jona branch by receiving customers on a virtual system when they enter the bank lobby. A member of the advisory team, who is actually sitting in a studio at the bank’s headquarters in St. Gallen, greets customers on a large screen as they enter the branch. In two specially equipped rooms, customers can receive advice over a video consulting channel using multimedia technology supported by document sharing from an expert sitting at the headquarters or another branch or, if they prefer, face-to-face.

Thanks to the new technology, customers get to benefit from longer opening hours and can consult the right specialist for their needs via video consulting. Unlike pure online solutions, direct personal contact with the bank employee still remains the focus. Customers can still use the online digital offering, but now they have an alternative. While benefiting from the digital advice on offer, during the online session customers can also decide to discuss their affairs face-to-face and make an immediate appointment.