Success factor and basis for digital and innovative business model

The impact of the COVID-19 crisis has not only accelerated the digital transformation, but has also turned existing and familiar working environments upside down. The challenges facing ICT departments have increased massively. MSM Research AG conducted a survey of Swiss SMEs on the subject.

 

You will receive answers to these and other questions:

 

  • How important is ICT outsourcing for SMEs?
  • Which external services are used?
  • Which criteria are important when choosing an external service provider?

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