Even the most effective preventive measures cannot provide complete protection from cyber attacks. Should the worst happen, the first important step is to call Swisscom. We will analyse the incident in detail and identify the best course of action. You will receive our recommendations for effective emergency measures to mitigate the damage and isolate your systems.
Once the affected systems are isolated, you will fix the malware infection in accordance with our recommended course of action in order to restore normal operation. If required, we can also advise you on the next steps, such as reporting the incident to the authorities or pursuing a criminal prosecution.