Dr Manfred Wicki is the director and owner of the modern practice close to Willisau’s picturesque old town. What does he want from an ICT solution? “It needs to be fast, standardised and easy for our employees to learn,” he explains. “And, of course, it needs to be highly secure because of the sensitive patient data that we process and manage.”
In fact, this is something of an understatement, as when it comes to automated digital processes, Willisau GP practice is one of the leading medical practices in Switzerland. For example, it operates a robotic medication dispensing solution, deploys time-saving fully digitised X-rays and posts the latest information on a large monitor in the waiting area.