"Today we’re right where we want to be," says Dario Cadonau. "We want to offer the absolute finest in quality." To maintain this high standard, however, this called for an innovative mindset: "For example, we methodically document our guests’ preferences in the CRM system." Roughly two years ago, Cadonau took on the project of upgrading the hotel’s IT and TV services. Why? "Up until then, we had four different partners for IT and TV. A muddle of interfaces often generated friction and costs that were not always easy to justify. Swisscom offered us an appealing integrated solution that included fibre internet, hardware, telephony, cloud, security, maintenance and support."