Price adjustments from 1 April 2026

Yes, products with the “We are Family!” discount are also subject to the price adjustment, as the base price of the subscriptions is being increased. Example: mobile subscription base price + 1.90 with “We are Family!” discount -> price adjustment of + 0.95.

No, options and device prices are not affected.

Yes, the new prices apply to all new and existing customers as of 1 April 2026. This also applies to promotions with a discount on the subscription price (e.g. 20.–/month or 25%). The discount will be applied to the higher standard price as of 1 April 2026.
If a promotion guarantees a fixed subscription price (e.g. Internet and TV for 59.90/month for one year, then standard price), the promotional price remains valid for the duration of the promotion. Once the promotion ends, the higher standard price will apply from 1 April 2026 according to the new price list.

It is possible to switch to a different mobile subscription (e.g. from blue mobile M to blue mobile S) unless a discounted mobile device has been obtained or a gifting/promotion was used within the past 11 months. Subject to specific restrictions arising from the promotion conditions (e.g. gifting with a PS5, Dyson Airwrap, Samsung TV, etc.), customers can switch to a different TV or Internet subscription at any time. For questions, please contact our staff in Swisscom Shops or via the hotline.

Existing customers and customers who ordered a product by 27 January 2026 can cancel the affected subscription prior to the effective date of the adjustment (special right of termination).

• Without promotion: customers can cancel a product with Swisscom, taking effect on 31 March 2026, before the price adjustment enters into force.
  
• Fixed-price promotions (e.g. Internet and TV for CHF 59.90/month for one year): notice of cancellation must be submitted before the promotion ends and will take effect at the end of the promotional period.
  
  Important: notices of cancellation that do not take effect on the specified date (31 March 2026 or at the end of the promotion) but e.g. ‘immediately’ are not classed as subject to a special right of cancellation and are treated like standard cancellations with the associated cancellation costs.
  
• Customers who order a product on or after 27 January 2026 accept the price adjustment upon ordering and therefore have no special right of termination.
  

The conditions described in the question above apply to the special right of cancellation, especially with regard to the cancellation deadline to be observed.

For the special right of cancellation to be correctly considered in the final bill, please start by contacting our employees in Swisscom shops or via the hotline so the necessary information can be recorded. You can then instigate the porting process by contacting your new provider.

If you go directly to the new provider, please ensure that you cancel by the specified cancellation deadline (31 March 2026 or end of promotional period). Notices of cancellation that do not take effect on the specified date (but e.g. ‘immediately’) are not classed as subject to a special right of cancellation and are treated like standard cancellations with the associated cancellation costs.

Please note that even when cancelling in line with the specified deadline, the cancellation costs (early cancellation fees etc.) will still appear on your final bill due to the automated processes. Please contact us by telephone and we will amend the bill.

No. The price adjustment is required due to the high levels of investment in network and service quality and the cost increases in recent years.

The price adjustment also applies to SMEs or corporate customers who have subscribed to products from the residential customer portfolio.

The announced price adjustment affects the subscriptions of the main Swisscom brand. The price structure of our other brands is reviewed regularly. We will communicate any planned changes in plenty of time.

Please arrange a callback. Our staff will contact you as soon as possible.

Residential Customers:

SME:

Contact SME