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Universal service: telephony and Internet for every household

Universal service ensures that the whole of Switzerland has access to the fixed-telephone network and broadband Internet. In addition, Swisscom provides every household with fixed-line access and a free listing in the telephone directory, as well as Internet access with a free router. Find out more about services and options.

Haus im Grünen

What does the term ‘universal service’ mean?

The purpose of the Federal Office of Communications’ universal service is to guarantee that every Swiss household has access to telephony and Internet services. Having been awarded the universal service licence, Swisscom provides fixed network telephony (IP) and broadband Internet as a rule with a minimum download speed of 10 Mbit/s and an upload speed of 1 Mbit/s. 

Telephony offers

landline offer

Swisscom Line basic

HD sound quality for connections between HD telephones
Automatic name display
Call blocking (CB) for undesired calls
Free COMBOX® Pro answering machine
Two calls at the same time thanks to the 'parallel ringing' function
 24-hour customer service on 0800 800 800


Price per month
Order by phoning 0800 800 800 at any time

Internet offer

Swisscom Internet basic

Download speed 10 Mbit/s max.
Upload speed 1 Mbit/s max.
Free WLAN Router

Price per month

Order by phoning 0800 800 800 at any time

Combination of Internet and telephony

Swisscom Internet basic + Swisscom Line basic

Combine Swisscom Internet basic and Swisscom Line basic

Price per month
Order by phoning 0800 800 800 at any time


Landline offer

2 additional phone numbers

COMBOX® pro for all telephone numbers included
Additional options (e. g. tariff options) apply for all telephone numbers
Phone book entry and 1 phone book for free
Prerequisite: Swisscom Line basic

Price per month
Order by phoning 0800 800 800 at any time

Internet offer


Is your Internet speed at home less than 10 Mbit/s?

The Swisscom Internet basic subscription with Internet-Booster can give
you faster Internet speeds. Check service availability for your address.

Price per month

Order by phoning 0800 800 800 at any time

Mobile or satellite Internet

For approximately two percent of homes, it is not possible to provide Internet access with the required minimum transmission speed. To guarantee universal service provision for these homes in spite of this, Swisscom offers a mobile and satellite solution. Swisscom provides the equipment required for quick and easy installation. For further information, call the free hotline on 0800 800 800.

Haus im Grünen

Mobile solution

Internet access via the mobile network is quick and easy to install. The antenna providing Internet access through the mobile network is installed outside the building in the location with the best reception.

Antenne in den Bergen

Satellite solution

The two-way satellite solution can usually be installed quickly and easily. In some communities, a building permit is required for the installation of satellite equipment. Please check whether this is necessary in your community. We will be happy to provide assistance with your project.

Continue to use ISDN telephones

Your ISDN device will continue to work with IP. With the Swisscom Line basic telephony package and the option for 2 additional phone numbers, you will receive a special router with an ISDN interface. This will enable you to keep your existing telephone. However, Swisscom advises against the use of ISDN telephones in combination with the new IP fixed network telephony since customers cannot benefit from all the advantages of IP telephony, such as HD Voice. Swisscom cannot guarantee that additional device-specific ISDN features and non-telephony ISDN devices, such as alarm systems, will work properly.

Technical specifications

Any questions?

Sales Hotline

0800 555 155   
Mo–Sa 8.00–20.00


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