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Data governance for insurance companies (two businessmen talking in front of a window)

Data governance – five key strategies for insurers

In the insurance industry, data governance defines the framework conditions for dealing with large amounts of data. In addition to secure data handling and high…

Hybrid meetings: how to set up rooms correctly.

Employee experience is the new employer branding

Employer branding has now reached most companies, with the aim of finding the best skilled professionals and thus achieving long-term success in an increasingly dynamic…

The Swisscom Digital Lab team

Swisscom Digital Lab: the source of AI innovation

In the Digital Lab, Swisscom conducts research into artificial intelligence solutions that will help improve its own processes while also benefiting customers. In the first…

Matthias Hirschmann, Cloud Solution Architect and FinOps specialist at Swisscom

‘With FinOps, it’s almost always possible to optimise cloud costs’

With increasing use of different cloud services, it can be easy to lose track of cost management. The FinOps framework helps companies get their cloud…

Generative AI for public authorities and administrations: getting started (two people having a discussion in front of screens in an office)

AI in public authorities and administrations: getting started

Generative artificial intelligence is an ideal tool for public authorities and administrations given the large volume of documents they deal with. But the challenges are…

Data governance is essential in the insurance industry (three people having a discussion around a laptop)

Data governance – a decisive factor in the insurance industry

Today’s insurance companies process large amounts of private and sensitive information, and must ensure the integrity, quality and security of this data at all times.…

How AI and NLP are modernising customer service (man on mobile phone, looking at screen)

How AI is revolutionising customer service processes

While product and service quality is a key competitive factor these days, so too is optimal customer service. Artificial intelligence and natural language processing are…

The integrated solution relieves SMEs of IT tasks (man stretches)

Integrated digital solution relieves SMEs of IT tasks

Digitalisation helps SMEs in particular to simplify their processes and make efficiency and productivity gains – if gone about in the right way. The purpose…

Generative AI in business: examples (woman in front of notes)

Generative AI in business: use cases and best practices

Generative AI is a rapidly emerging technology that companies can leverage to increase their efficiency and develop new applications. But how can organisations make good…

Michael Rieger and Hanspeter Groth discuss generative AI in manufacturing

What are the benefits of generative AI in manufacturing? An expert discussion

What is the significance of generative artificial intelligence for the manufacturing industry? In this discussion, Swisscom experts Michael Rieger and Hanspeter Groth explore the opportunities…

BLS Cargo uses machine learning and a data lake to forecast freight train arrival times.

How BLS is on track for the future – thanks to machine learning

Machine learning can’t prevent BLS Cargo from experiencing delays. But it can, at least, make more reliable predictions and thus make logistics more efficient. This…

Anne-Sophie Morand, Data Governance Counsel, Swisscom

‘Well-thought-out AI governance enables companies to better position themselves’

Artificial intelligence brings great opportunities – and risks – for organisations. Anne-Sophie Morand, lawyer and Data Governance Counsel at Swisscom, explains in the interview how…

Guide to carbon management software: Sustainability Software Radar (woman sitting in front of a computer screen)

The path to net zero: strategies and software for carbon management

How can companies reconcile sustainability, innovation and competitiveness? The more complex the requirements, the more important it is to choose the right software. The Sustainability…

Christof Zogg speaking on artificial intelligence

Artificial intelligence in companies: ‘Business stakeholders can no longer avoid it’

Artificial intelligence offers companies great potential to increase their efficiency, develop more innovative products and make better strategic decisions – and thus gain a competitive…

A woman in a company works on a laptop with Microsoft Copilot for M365.

How companies benefit from Microsoft 365 Copilot

With Microsoft 365 Copilot, Microsoft integrates artificial intelligence directly into the Microsoft 365 environment. But what can Copilot do, and what do companies need to…

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