ICIM – the document & content management solution

Successful implementation of document & content management solutions

An enterprise content management solution is much more than the launch of a new technical system. With our long-standing expertise, we support you and operate the ECM solution on your behalf as a managed service. Perfect for your business needs – whether you require in-depth analysis, design, training or specialist technical advice.

Your benefits

A modular document and content management solution that can be extended flexibly

Fully managed by Swisscom experts

Professional support ‒ from advice to design and operation

When is it the right solution?

Due to increasing volumes of documentation, data and information, businesses need a suitable ECM /DMS solution that can be rolled out and implemented rapidly. However, they often lack the time, resources and expertise required. With ICIM from Swisscom, we provide the specialist technical knowledge you need relating to content, information and document management.

A team of proven experts offers the specific support you need to implement your content management project, whether this involves the full administration of your ECM solution or devising a realistic budget and schedule that can be implemented rapidly.


ICIM is suitable for companies with an existing ECM solution, who wish to upgrade or expand it to include additional services such as input and output management solutions or digital data archiving.

Show more:

  • Specialist technical ECM/DMS consulting
  • A modular, seamlessly integrated ECM solution
  • Swisscom provides comprehensive ECM management

Why Swisscom?

  • Managed: our experts will manage your entire content management project for you.
  • Modular: with ICIM from Swisscom, you receive ECM/DMS services that can be flexibly extended.
  • Easy to integrate: our services can be seamlessly integrated into existing IT solutions and extended as required.

Our products

The first step

Discover the full potential of ICIM. Tell us what you need, and we’ll suggest the right solution for your business.

Fact sheet

ICIM Fully Managed Service

Swisscom eDossier


The journey to digital business with ECM/DMS (in german)

Your options with ICIM

Choose the right modules for your business from our modular ICIM products. Extend these as required with our professional DMS consulting and flexible integration service.

Application Services Grafik

A brief guide to our ICIM products

Our ICIM products are modular in design and can be individually combined and extended as required. They include input and output management, document management, digital archiving and seamless, digital end-to-end business process support.

Core products

Input Management as a Service (IMaaS):

digitisation of documents and digital input

Use and benefits:

IMaaS (Input Management as a Service) is the input channel for all business correspondence. You can use it to digitise and classify documents automatically with the support of artificial intelligence.

You will receive:​

  • Modular provision of services across the entire process chain (AVOR, scanning, classification, extraction, validation and post-processing)
  • Automatic detection of document content thanks to artificial intelligence and the latest capture technology
  • Document processing in accordance with the highest data protection standards

Document and Records Management as a Service (DRMaaS):

document management and digital archive

Output Management as a Service (OMaaS):

from individual to mass output

Other products

Swiss Trust Room:

secure data exchange

Digital Document Solution:

modern managed print services

ICM Professional Services:

ECM/DMS consulting

  • “With the SAP Archive Service, my data is stored securely at Swisscom in compliance with all the relevant standards and regulations.”  

    Tobias Imhof, CIO

    cc energie sa

  • 71% of businesses chose an ECM/DMS solution in order to increase productivity by improving the location of data and information.

    MSM Research, The journey to the digital business with ECM/DMS, 2021. (in german)

  • ECM/DMS solutions enabled 49%of businesses to harmonise, standardise and automate their processes.

    MSM Research, The journey to the digital business with ECM/DMS, 2021. (in german)

Would you like to find out more about ICIM? Our experts will be happy to advise you.