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Field Service

Field Service

You call – we come
Onsite support and repair service
Throughout Switzerland

Do you have any questions?
Please contact our experts.

Mr Thomas Haller

+41 58 225 88 21

The rapid task force for repairs and device replacements

Competent Swisscom employees resolve hardware and software problems quickly and professionally. At your location they replace defect devices, provide support and carry out IMACD services (Installation, Move, Add, Change and Disposal).

This is the Field Service

Onsite Intervention:

  • Hardware replacement by a service technician in the event of faults that cannot be rectified via remote access
  • Swisscom delivers the hardware accessories by post directly to your place of work
  • Onsite deployment at a fixed price

VIP Support:

  • Higher service level with the fastest possible throughput times
  • Swisscom reacts to your inquires, notifications and faults with the highest priority and additional technical expertise

Cost Plus Services Onsite:

  • Analyses, repair attempts or user support onsite
  • Support services like configuration, handling or operating problems related to hardware
  • Cost plus services only include advice and support services and are charged for based on the scope of work

IMACD (Installation, Move, Add, Change and Disposal) for client hardware and printers:

  • Install: new employees receive a fully functional IT workplace
  • Move: swift relocation of IT equipment to new offices or locations without interference
  • Add/Change: swift realisation of hardware and software extensions as well as changes to existing IT systems
  • Disposal: environmentally-friendly recycling procedure

Your benefits

  • Swift repairs – you remain productive at all times
  • Increase in efficiency and a reduction in the workload of your IT department
  • You reduce your operating costs and optimise your deployment of personnel
  • Swisscom is the largest provider of IMACD services in Switzerland: comprehensive onsite support throughout the whole of Switzerland
  • The Field Service is available in (Swiss) German, French, Italian and English

This is what our customers are saying