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Professional IT support |
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Access via phone, ticket, e-mail, online |
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Various service levels at fixed prices |
The central point of contact for all of your employees’ IT issues
Swisscom’s IT Service Desk takes care of hard and software problems and supports your employees with configuration or operating problems. Thanks to professional IT support, you minimise downtime and increase workplace productivity.
This is the IT Service Desk
Access and Order Channels
- Phone: based on requirements, contact via a selection menu. The pick-up rate is defined in a contract – e.g. call answered after the third ring
- Ticket: your own ticketing system can be integrated into the Swisscom tools via an interface
- E-mail: contact with IT Service Desk possible, if required
- Online: the Swisscom online portal enables standardised ICT products and services to be ordered simply and quickly
Options
- The support times and processing times for repairs can be adjusted in line with your requirements
- Hardware delivery: in the event of hardware defects, the device can be replaced onsite by the Field Service or by post
- Billing: you can choose between a fixed price per incident or a monthly fixed price per user
Remote User Support
- Online resolution of product faults reported by users as well as online support with regard to operating problems
- Fault analysis, by phone or if possible and necessary via remote access to the device
- Subsequent fault resolution or resolution attempt
- If necessary, forwarding of the incident to an upstream support group.
- Following successful resolution, documentation of the solution and closure of the ticket
Your benefits
- Single point of contact – for all of your employees’ ICT issues
- Increase in productivity through reduced downtime and the avoidance of expensive and inefficient help from colleagues (the “hey Joe” principle)
- Reduced burden on your IT department - you reduce your operating costs and optimise your deployment of personnel
- Friendly and competent service in (Swiss) German, French, Italian and English
- Service level agreement SLA – contractually agreed and assured services at a fixed price
- Transparent costs that can be budgeted for
VIP Support
- Higher service level with the fastest possible processing times
- Swisscom reacts to your inquiries, notifications and faults
Downloads