Room access via facial recognition, personalised excursion tips from the digital concierge or time savings at check-in – this is all possible with the right digital solutions. Take advantage of the opportunities presented by digitisation in the hotel industry. Together with Swisscom, find out how you can offer your guests an unforgettable hotel experience – and reduce pressure on your team at the same time.
How hotels benefit from digitisation
Digital solutions let you offer measurable added value to your guests and your team.
increase guest satisfaction Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020
improve service Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020
reduce pressure on their employees Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020
Three examples from everyday hotel life
Digital aids have become an indispensable part of everyday life. They are practical and save a lot of time – benefits that your guests won’t want to do without during their hotel stay.
More time to look after your guests
Make things easier for your guests during their stay and reduce internal costs and effort at the same time. With the right digital solutions, e.g. room access via app, digital concierge or practical chatbot, you can improve the entire customer journey at your hotel and thus gain more time for an individual, personalised service for your guests.
A personalised hotel experience
Ensure an all-round, worry-free stay for your guests, with remote working facilities, individual greeting on the TV screen, digital guest folder, personalised room temperature or specific offers, e.g. excursion ideas. Integrate the individual needs of your guests into the hotel’s internal processes, thereby ensure a higher level of guest comfort.
Simplified internal processes
The right digital solutions will help you to get to grips with even the most hectic daily hotel routine. Whether you need to compensate for short-term staff shortages, reduce administrative tasks or automate routine work ‒ with smooth, internal networking and the requisite solutions, you can minimise your administrative workload and reduce pressure on the entire team (e.g. with Microsoft Teams).
Why Swisscom is your ideal partner
You receive comprehensive solutions that are tailored to your individual needs ‒ from connectivity to the cloud.
Thanks to our large partner network, you have access to secure, modern technologies and thus remain constantly up to date.
You receive professional assistance with the implementation of your digitisation projects, with 24/7 support from teams of experts.
«Together with Swisscom, we’re taking a step
towards digitisation every year.»
Owner, Hotel Casa Berno, Ascona
«It’s reassuring to receive all services including support from Swisscom.»
Head Sommelier and ICT Manager
Gasthaus zum Gupf, Rehetobel
«Having our own TV info channel has reduced our printing costs by 75 percent.»
Manager, Hotel Ambassador, Brig
«Nowadays, reliable WiFi is more important than a phone in the room.»
Nadja and Patric Vogel
Owners of the Märchenhotel Braunwald
Hoteliers of the Year 2021
How can we support you?
Get in touch with us without obligation.