Digitisation in the hotel industry:
more time for your guests

Room access via facial recognition, personalised excursion tips from the digital concierge or time savings at check-in – this is all possible with the right digital solutions. Take advantage of the opportunities presented by digitisation in the hotel industry. Together with Swisscom, find out how you can offer your guests an unforgettable hotel experience – and reduce pressure on your team at the same time.

How hotels benefit from digitisation

Digital solutions let you offer measurable added value to your guests and your team.

increase guest satisfaction Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

improve service Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

reduce pressure on their employees Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

Three examples from everyday hotel life

Digital aids have become an indispensable part of everyday life. They are practical and save a lot of time – benefits that your guests won’t want to do without during their hotel stay.

More time to look after your guests

Make things easier for your guests during their stay and reduce internal costs and effort at the same time. With the right digital solutions, e.g. room access via app, digital concierge or practical chatbot, you can improve the entire customer journey at your hotel and thus gain more time for an individual, personalised service for your guests.

A personalised hotel experience

Ensure an all-round, worry-free stay for your guests, with remote working facilities, individual greeting on the TV screen, digital guest folder, personalised room temperature or specific offers, e.g. excursion ideas. Integrate the individual needs of your guests into the hotel’s internal processes, thereby ensure a higher level of guest comfort.

Simplified internal processes

The right digital solutions will help you to get to grips with even the most hectic daily hotel routine. Whether you need to compensate for short-term staff shortages, reduce administrative tasks or automate routine work ‒ with smooth, internal networking and the requisite solutions, you can minimise your administrative workload and reduce pressure on the entire team (e.g. with Microsoft Teams).

Our main hotel industry solutions at a glance

TV Entertainment and information

TV solution with over 300 channels and individually playable info channel for daily news.

IT services in overall packages

Internet, telephony, network and IT services in a modular and extensible overall package.

IT Security

Effective security solutions for the best possible protection and immediate assistance in case of hacker attacks.

Bild

Prepaid for tourists

Hassle-free calls and surfing within Switzerland, especially for tourists.

Why Swisscom is your ideal partner

Comprehensive solutions

You receive comprehensive solutions that are tailored to your individual needs ‒ from connectivity to the cloud.

Up-to-date technologies

Thanks to our large partner network, you have access to secure, modern technologies and thus remain constantly up to date.

Professional support

You receive professional assistance with the implementation of your digitisation projects, with 24/7 support from teams of experts.

“ Together with Swisscom, we’re taking a step towards digitisation every year.”

Bruno Caratsch
Owner, Hotel Casa Berno, Ascona

“ Having our own TV info channel has reduced our printing costs by 75 percent.”

Stefan Welschen
Manager, Hotel Ambassador, Brig

“ It’s reassuring to receive all services including support from Swisscom.”

Stefan Schachner
Head Sommelier and ICT Manager
Gasthaus zum Gupf, Rehetobel

“ Nowadays, reliable WiFi is more important than a phone in the room.”

Nadja and Patric Vogel
Owners of the Märchenhotel Braunwald
Hoteliers of the Year 2021

Our experts will be happy to answer your questions. Contact us.