Digitisation in the hotel industry:
more time for your guests

Room access via facial recognition, personalised excursion tips from the digital concierge or time savings at check-in – this is all possible with the right digital solutions. Take advantage of the opportunities presented by digitisation in the hotel industry. Together with Swisscom, find out how you can offer your guests an unforgettable hotel experience – and reduce pressure on your team at the same time.

How hotels benefit from digitisation

Digital solutions let you offer measurable added value to your guests and your team.

Multi Cloud

increase guest satisfaction  Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

Hybrid Cloud

improve service  Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

Multi Cloud

reduce pressure on their employees Digitisation in the hospitality industry, study on developments & potentials, gastronovi 2020

Three examples from everyday hotel life

Digital aids have become an indispensable part of everyday life. They are practical and save a lot of time – benefits that your guests won’t want to do without during their hotel stay.

Hotel employee and female hotel guest looking at map at reception

More time to look after your guests

Make things easier for your guests during their stay and reduce internal costs and effort at the same time. With the right digital solutions, e.g. room access via app, digital concierge or practical chatbot, you can improve the entire customer journey at your hotel and thus gain more time for an individual, personalised service for your guests.

A personalised hotel experience

Ensure an all-round, worry-free stay for your guests, with remote working facilities, individual greeting on the TV screen, digital guest folder, personalised room temperature or specific offers, e.g. excursion ideas. Integrate the individual needs of your guests into the hotel’s internal processes, thereby ensure a higher level of guest comfort.

Woman sitting in front of laptop on hotel balcony
Two hotel employees talking

Simplified internal processes

The right digital solutions will help you to get to grips with even the most hectic daily hotel routine. Whether you need to compensate for short-term staff shortages, reduce administrative tasks or automate routine work ‒ with smooth, internal networking and the requisite solutions, you can minimise your administrative workload and reduce pressure on the entire team (e.g. with Microsoft Teams).

Our main hotel industry solutions at a glance

Screen with blue TV host

blue TV Host

TV solution with over 300 channels and individually playable info channel for daily news.

Two men in work situation

Smart ICT

Internet, telephony, network and IT services in a modular and extensible overall package.


Employee in server room

Managed Backup

Regular, automatic backup of your data with different retention periods to choose from.


Why Swisscom is your ideal partner


Comprehensive solutions

You receive comprehensive solutions that are tailored to your individual needs ‒ from connectivity to the cloud.


Up-to-date technologies

Thanks to our large partner network, you have access to secure, modern technologies and thus remain constantly up to date.


Professional support

You receive professional assistance with the implementation of your digitisation projects, with 24/7 support from teams of experts.

How can we support you?
Get in touch with us without obligation.