With COMBOX®, your mobile device/telephone is always ready to take calls. Your answering machine will receive all calls that you cannot answer in person and records messages left by callers. You do not require an additional device.
Use your COMBOX® from any fixed-network or mobile phone worldwide; listen to messages and return calls at the press of a button. You can manage your COMBOX® settings easily in the Customer Center.
for your mobile phone
0.– / month
5.– / month
Free with all inOne SME mobile and other subscriptions NATEL® office, NATEL® company and NATEL® business infinity
for your fixed-network phone
0.– / month
5.– / month
Free with all inOne SME office, Smart Business Connect and other subscriptions inOne SME office light, Swisscom Line plus and Swisscom Line basic
Functions at a glance
|COMBOX® basic||COMBOX® pro|
|Memory capacity||20 messages à 3 minutes||100 messages à 3 minutes||Messages can be stored permanently; messages are automatically deleted one day after you listen to them and new messages after 30 days|
|SMS notification||To one phone numbers||To three phone numbers||About calls received by the COMBOX®|
|Personal greeting – domestic||1||2||With or without your phone number announcement|
|Personal greeting – abroad||✕||1||With or without message storage|
|Personal absence notifications||✕||✓||Callers cannot leave messages|
|Administration in the Customer Center||Settings only||✓||In the Customer Center|
|Message forwarding||✕||To three 3 e-mail addresses||For voice messages and faxes to up to three e-mail addresses|
|Receiving and sending faxes||✕||✓||Received faxes can be forwarded to a fax machine or sent on to an e-mail address in PDF format|
|Visual Voicemail (VVM)||✓||✓||With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number. VVM is only available for Apple devices.|
|Message Waiting Indicator (MWI)||✓||✓||Message Waiting Indicator (MWI) is a function supported by fixed-line devices, which notifies you of new COMBOX® messages on your fixed-line device. A flashing light and/or icon (letter, tape, “1 message” icon or similar) indicates the new message on the display. MWI replaces the previous form of notification in which you had to call your COMBOX® to retrieve new messages. The previous form of notification will remain active for Smart Business Connect and Managed Business Communication customers.|
Visual Voicemail (Apple devices only)
With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number.
How to activate VVM:
If activation fails, send an SMS quoting “State” to 30047 and reboot your device.
VVM is only supported for Apple devices. Make sure that you have the latest update installed on your iPhone or iPad.
N.B. VVM requires mobile data. If data roaming is activated, it may incur costs.
Frequently asked questions
Which COMBOX® do I have?
COMBOX® pro is included with inOne SME office, inOne SME office light, inOne SME mobile, Swisscom Line plus, Swisscom Line basic, NATEL® office, NATEL® company and NATEL® business infinity.
COMBOX® basic is included in all other fixed-network and all other mobile subscriptions.
How do I access messages on my COMBOX®?
For your mobile phone : Choose +41 79 499 79 79.
For your fixed-network phone: 086 and your telephone number
How do I operate my COMBOX®?
|Read out caller’s phone number|
|Read out all key functions|
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