COMBOX® for SME

With COMBOX®, your mobile device/telephone is always ready to take calls. Your answering machine will receive all calls that you cannot answer in person and records messages left by callers. You do not require an additional device.

Use your COMBOX® from any fixed-network or mobile phone worldwide; listen to messages and return calls at the press of a button. You can manage your COMBOX® settings easily in the Customer Center.

Manage the COMBOX® in the customer center

COMBOX® basic

COMBOX® pro

for your mobile phone

0.– / month

5.– / month

Free with all inOne SME mobile and other subscriptions NATEL® office, NATEL® company and NATEL® business infinity

Order

for your fixed-network phone

0.– / month

5.– / month

Free with all inOne SME office, Smart Business Connect and other subscriptions inOne SME office light, Swisscom Line plus and Swisscom Line basic

Functions at a glance

	COMBOX® basic	COMBOX® pro
Memory capacity	20 messages à 3 minutes	100 messages à 3 minutes	Messages can be stored permanently; messages are automatically deleted one day after you listen to them and new messages after 30 days
SMS notification	To one phone numbers	To three phone numbers	About calls received by the COMBOX®
Personal greeting – domestic	1	2	With or without your phone number announcement
Personal greeting – abroad	✕	1	With or without message storage
Personal absence notifications	✕	✓	Callers cannot leave messages
Administration in the Customer Center	Settings only	✓	In the Customer Center
Message forwarding	✕	To three 3 e-mail addresses	For voice messages and faxes to up to three e-mail addresses
Receiving and sending faxes	✕	✓	Received faxes can be forwarded to a fax machine or sent on to an e-mail address in PDF format
Visual Voicemail (VVM)	✓	✓	With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number. VVM is only available for Apple devices.
Message Waiting Indicator (MWI)	✓	✓	Message Waiting Indicator (MWI) is a function supported by fixed-line devices, which notifies you of new COMBOX® messages on your fixed-line device. A flashing light and/or icon (letter, tape, “1 message” icon or similar) indicates the new message on the display. MWI replaces the previous form of notification in which you had to call your COMBOX® to retrieve new messages. The previous form of notification will remain active for Smart Business Connect and Managed Business Communication customers.
	0.- /month	5.-/month

Visual Voicemail (Apple devices only)

With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number.

How to activate VVM:

Activate Mobile Data in your device settings.
Send an SMS quoting “VVM” to 444.
You will receive an order confirmation via SMS.
Another SMS is sent when VVM has been successfully activated.
Switch your device off and back on again after a couple of seconds.
Close the VVM setup under "Telephone and Voicemail" on your device.

If activation fails, send an SMS quoting “State” to 30047 and reboot your device.

VVM is only supported for Apple devices. Make sure that you have the latest update installed on your iPhone or iPad.

N.B. VVM requires mobile data. If data roaming is activated, it may incur costs.

Frequently asked questions

Which COMBOX® do I have?

COMBOX® pro is included with inOne SME office, inOne SME office light, inOne SME mobile, Swisscom Line plus, Swisscom Line basic, NATEL® office, NATEL® company and NATEL® business infinity.
COMBOX® basic is included in all other fixed-network and all other mobile subscriptions.

How do I access messages on my COMBOX®?

For your mobile phone : Choose +41 79 499 79 79.
For your fixed-network phone: 086 and your telephone number

How do I operate my COMBOX®?