Communication & Collaboration solutions
Communication & Collaboration for efficient teamwork
The impact of working from home on companies – read now.
Communication solutions are the key to efficient collaboration in these times of distributed teams, remote working and agile projects. With Communication & Collaboration solutions, you can make your employees’ teamwork more efficient and enable cross-company interaction. Take advantage of our flexible solutions and additional services that adapt to your needs – and make room for innovation.
Why Swisscom is your ideal collaboration partner
Comprehensive portfolio
We have everything you need for the digital workplace – from telephony, Full HD video options and fully managed UCC solutions through to custom products and services.
Professional service
Rely on our service desk and team of experts for incidents, release support, licence management and numerous other services.
Proven expertise
Obtain all your communication solutions from a single source and take advantage of our many years of expertise, which includes facilitating cultural change.
Essential
Cisco Webex platform and telephony
Efficient collaboration, whatever the work location, time and equipment.
Advanced
Flexible managed UCC solutions
Swisscom-managed UCC integrated solutions from a single source, with additional services as an option.
Tailored
Tailored to your needs
As a system integrator, we offer UCC solutions that are individually tailored to your requirements.
More offers
Future Work Consulting
Benefit from advice and support on your journey to the workplace of the future.
Microsoft Cloud Services
Our extensive M365 offering from the cloud – work efficiently and encourage innovation.
Conferencing Services
Communicate efficiently with customers and international partners in telephone conferences.
How our communication solutions support you
Communication solutions for different IT systems
Customer requirements
The Swiss security company Securitas has various subsidiaries abroad with different IT systems. So any collaboration solution needed to be fully compatible and independent of the IT systems.
The support offered by Swisscom
The high standardisation of Webex enables easy integration into existing IT infrastructures. You can share documents and make calls with all collaboration partners on any device (smartphone, tablet, laptop/PC), even if they do not use Webex.
Customer communication when working from home
Customer requirements
The company Selecta places high demands on its communication solution. More than 350 calls are answered and forwarded to the appropriate service department every day, some automatically. With employees increasingly working from home, call answering and forwarding must be possible effortlessly and accurately from anywhere.
The support offered by Swisscom
To ensure the 850 employees can work from anywhere just as they can in the office, desk phones have been replaced by softphones (Jabber Softphone Client). As a result, Selecta is now more agile and customers benefit from shorter waiting times.
Scalable video conferencing solution
Customer requirements
Inlingua was working on digital transformation back in 2009, searching for a way to make language courses easily accessible and affordable for its customers. The company evaluated a number of video conferencing solution providers.
The support offered by Swisscom
They finally opted for the Cisco video conferencing solution Webex. In its capacity as integrator, Swisscom enabled the sharing of learning content worldwide, adding an app and an electronic learning platform later. These were integrated into the conferencing tool via an API.
Pioneering ICT upgrade
Customer requirements
To replace an outdated ICT landscape without disrupting ongoing operations, Rolf Schubiger Küchen AG was looking for an affordable integrated ICT solution that could flexibly adapt to new requirements.
The support offered by Swisscom
Equipping the company for the future and enabling it to react flexibly to changes, Swisscom is orchestrating several optimally coordinated services. The network will be equipped with the latest SDN technology (Enterprise Connect).
MSM study: the changing workplace
Impact of working from home on the company and employees.
Learn more
Study
MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
Study
ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace.
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«Our customers benefit from shorter waiting times and intuitive navigation.»
Helen Hugi, Project Manager Digitalisation, Selecta AG
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«Swisscom gives us all the ICT solutions we need.»
Markus Kappeler, IT & Telecommunications Manager, Rolf Schubiger Küchen AG
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«We have created new working environments that appeal to young talent in particular.»
Andreas Blum, Head of Solution Center Cargo, Divisions and Workplace SBB
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«The cooperation with Swisscom was faultless. If something didn’t work right away, we quickly received the necessary support.»
Peter König, Head of Business Services at inlingua
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«Greater efficiency, facilitated communication, less work in operational IT: the Managed Cisco Solution from Swisscom really gets us closer to where we want to be.»
Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
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«Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.»
Walter Bütikofer, IT Team Leader, Spirella
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«We can now inform our employees much faster and in a more targeted manner than in the past.»
Zaira Tschudi, Content & Social Media Manager cablex AG
Frequently asked questions about collaboration solutions
What is collaboration?
Collaboration refers to cooperation between team members and the exchange of data. Suitable IT tools simplify communication and enable efficient collaboration and the exchange of information between everyone involved.
Why is collaboration important for companies?
Collaboration promotes efficient teamwork and contributes to success. Access to relevant information eliminates gaps in information. It also makes goals, values and general conditions more transparent, which makes cooperation more efficient.
What collaboration solutions does Swisscom offer?
Swisscom offers collaboration solutions to suit all requirements and company sizes. Standardised products are available that are easy to integrate and adapt to specific needs.
Any questions about Communication & Collaboration? Our team of experts will be happy to advise you.