My Swisscom Business

You can do the following to obtain a login for My Swisscom Business:

• Company has an active administrator: Contact your company’s administrator for a personal login
• Company has no active administrator or is not yet registered: Contact us on 0800 055 055

You can register here.

Requirements:

• You can register as an applicant if you are a legal representative of your company and entered in the commercial register. To be able to use My Swisscom Business, your company must have valid contracts in place with Swisscom (Switzerland) Ltd.
  
• To complete the registration, you will need the following information:
  - Your details, information about your company and, if you want to define a different person as master user, then their details too.
  - If you no longer have a master user and need to request a new one, you will also need to complete a user registration.
  

 
Time required for the registration application check
We need about three to four working days to check the details you have provided and activate the company profile in My Swisscom Business. The applicant and master user will receive confirmation once your company profile is set up.

This is a legal requirement due to the fact that, within My Swisscom Business, we provide access to employee data and confidential company data.

The applicant is a person who is registered in the commercial register and a legal representative of the enterprise. They have the authority to complete the registration on behalf of the company. The master user, on the other hand, is defined by the applicant and can be an employee of the company or another third party. The master user uses My Swisscom Business and is responsible for administering and assigning permissions, including administrator rights, to other persons.

As soon as your company profile and the first applications are set up in My Swisscom Business, the master user will receive an e-mail containing their login details (username and initial password).

Yes, this is possible, provided that the association or municipality has a valid contract with Swisscom (Switzerland) Ltd. In the case of an association, the applicant must be a member of the board of directors. In the case of a municipality, the applicant must be a member of the municipal council or someone who represents the municipality externally.

Go to the login page, select ‘Forgot user ID’ or ‘Forgot password’ and follow the steps described. 

You can change your password in your user profile after successfully logging in. Depending on the user interface, you will find the option in your user profile under Swisscom Login & password or Password status.

For large corporations and SMEs, the company administrator is the first point of contact for general problems relating to login questions. Please only contact our support if you are the administrator of your company. Support for login questions is not possible for users without administrator rights for security reasons. 

Specific problems and solutions: 

Incorrect user ID or password  

Go to the login page, select ‘Forgot user ID’ or ‘Forgot password’ and follow the steps described. 

Your user account has been locked or deleted (e.g. due to inactivity) 

Contact your company’s administrator. If you are the administrator, please contact Swisscom Support.  

Problems with two-factor authentication (e.g. different mobile number) 

Contact your company’s administrator. If you are the administrator, please contact Swisscom Support.

SME: 0800 055 055

Corporate customers: 0800 800 900

Note: The availability of functions in My Swisscom Business depends on your role and the assigned authorizations. Please contact your administrator if you need to make changes.

Most widely used fixed network features:

• Call forwarding with “Stay available”
• Manage COMBOX

Most widely used mobile features:

• View devices, SIM & PUK
• Block SIM
• Replace SIM
• Display PUK
• Roaming packages
• COMBOX settings
• Log & track faults within your company
  

Most widely used applications and products

• Webmail(opens in new tab)
• Billing and analytics: efficient billing, cost and usage analysis
• Networks, Internet and telephony
  

The most popular content relating to your data, products and bills can be found in this section.
Help with bills & costs | Swisscom